Room Attendant

Middle East, Qatar
16 Oct 2016
13 Nov 2016
Job Level

 Responsible for cleaning all guest rooms assigned in his/her section as well as all other services and circulation areas to the highest standard of cleanliness and hygiene.  Attends and is attentive to any training offered.  Offers all possible assistance and high quality service to guests.  Cleans bathrooms and bedrooms in correct order and according to the correct procedures as taught by trainers, maintaining the room arrangement specifications for guest supplies precisely.  Executes weekly room cleaning program accordingly.  Utilizes Rooms Attendant reports, providing Floor Supervisor with all information such as :  Maintenance deficiencies, any lost or damage of hotel property  Suspicious behavior of guests, accurate change of room status.  Reports Lost & Found property to Housekeeping Office without any delays.  Keeps basket, pantries and service areas neat and adequate supplied for the next day.  Ensures accurate inventories whenever required.  Cleans late check out - make ups OO- OS rooms according to the correct procedures , maintaining the room arrangement specifications for guest and replenishing guest supplies accurately  Does turn down service for all guest rooms in assigned area according to procedures utilizing the Room  Attendant turndown report.  Ensures the floor pantry has enough extra pillows, blankets and bed pad.  Does special corridor cleaning assignment during the evening shift.  Checks floors corridors for litter, cleans standing ashtrays during the course of the evening.  Keeps fire staircases, service areas and fire exits obstruction free.  Responsible for the guest lift area being kept clean, mirrors spotless and ashtrays emptied.  Maintains all Housekeeping equipment clean in good working condition, reports any damage immediately.  Controls guest supplies and cleaning supplies according to procedures.  Assists on other floors and sections when requested.  Is flexible to work different shifts and assumes other duties assigned by the Floor Supervisor from time to time.  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.  To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.  To ensure that all potential and real hazards are reported and rectified immediately.  To understand and strictly adhere to the Hotel’s Employee rules & regulations.  To report for duty punctually wearing the correct uniform and name tag at all times.  Performs other related tasks as assigned by management.  Complies with Concorde Hotel Policies and Procedures