DUTY MANAGER(Arabic Speaker)

Al Marjan Island, Ras Al Khaimah:45 minutes from Dubai,UAE
15 Oct 2016
12 Nov 2016
DUTY MANAGER(Arabic Speaker)
Job Level
• Ensures that all Front Office Policies and Procedures are adhered to • Ensure VIP procedures are being met or exceeded on a daily basis for all VIP Guests • Coordinate the Arrival, Stay and Departure experience for all VIP guests to ensure a seamless experience • To understand and promote the hotel’s and departmental vision • Lead by example and sustain an environment of ***mission, vision of establishment *** and positive Colleague relations • Develop and maintain standards for the department, while adhering to Marjan Island Resort and Spa’s core standards • Provide direction and support to Guest Relations Officers, Front Office Supervisory positions and Colleagues in their daily tasks relating to their roles • Ensure that all Front Office team have the supplies needed to perform their duties • Communicate and liaise effectively with other leaders in the department and hotel • Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Marjan Island Resort and Spa. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. • Responsible to balance operational, administrative and Colleague needs • Responsible for ensuring consistency in exceeding guest service expectations • Energize the brand by promoting our Guest loyalty program: ***TBA*** • Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines • Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation • Reviews arrival reports and VIP’s to ensure all special requirements are met or exceeded • Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues. • Controls and provides feedback on labour and operational expenses • Support daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis • Ensure all daily, monthly and quarterly reporting are completed on a timely basis • Ensure review of daily payroll punches and edits as necessary, record time and attendance occurrences for all colleagues in Time and Attendance Log • Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations. Ensure that each of them has a checklist attached and it has been completed. • Adhere to and sign off on all cash handling, balancing of shift closings, and adjustments • Maximize our brand by promoting our upsell programs • Ensure all welcome calls and reservation confirmation calls are being completed by Marjan Service daily and it is being maintained consistently • Maintain and report deficiencies in the department and knowledge of all safety and emergency procedures • Effectively maximizes inventory levels during high occupancy/sold out nights • Adheres to and promotes the Company’s Health & Safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures • Cover Duty Manager shifts as required • Attend monthly Credit meetings and ensure all accounting procedures are adhered to throughout the department, including monitoring Guest balance and city ledger accounts • Coordinate with the Front Office and Housekeeping to insure VIP preferences are consistently met • To provide a visual management presence in the Hotel Lobby • To ensure the safe running of the hotel • To provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirement • To be informed and compliant with all forms of hotel systems and technology, Internet access, telephones and able to resolve issues • To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned • To ensure that an accurate Marjan Service and Department Guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team • To be fully conversant with the day’s events and respond promptly to the service needs of Guests • To be aware of all disabled Guests, ensuring that we provide easy and efficient access to the hotel using equipment designed for this process Eg. stair climbing machine and ramp