Butler - Indian
• Welcome guests & assist them with check-in procedure . Offer cold towels and welcome drinks upon check in • Escort guests to the villa and explain the Products and services to the customer at all times. • Conduct room orientation for arriving guests & offer shoe polishing • Serve and assist the guests for the duration of their stay, as per the privileges listed on their facilities sheet. • Identify guests needs and offer the highest standards of service • Conduct room checks before guest arrival to ensure that the room is clean and all room preferences and amenities have been arranged. • Attend to all guests requests, communicating and following up these with the other departments when necessary. • Ensures and reconfirms all bookings the guests’ requested prior to arrival such as tours, restaurant, spa treatments etc. • Assist with planning and organizing the holiday itinerary of the guests. • Prepare sun beds and beach beds for guests. • Deliver guest laundry, newspaper and messages to the villas. • Ensure all guest history and preferences are updated in the guest profile and reviewed before guest arrival for guest recognition. • Conduct Housekeeping tasks together with Housekeeping attendants. • Information on customer problems is gathered in order to propose and deliver solutions • Handle guests complain and prompt responses is given to the service needs of customers • To deliver the departure letters. • A positive personal image is presented to the guests at all times • The needs of customer are responded appropriately • All visitors are received and offered assistance in an appropriate manner • Ensure turndown service is done and turndown amenities are placed # • Prepare guests amenities and deliver. To conduct room service and ensure clearance is done within a proper frame of time. No clearance should be left unattended. • Public areas are kept clear and tidy at all times • To ensure that all guests room supplies are replenish at all times • Pick up and delivery of laundry of guests when requested • To ensure after each departure that mini bar is cleared from villas by FnB.