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Guest Services Executive - Concierge - Al Qasr - Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates

Full job details

Madinat Jumeirah
UAE - Dubai, United Arab Emirates
Job Type
Front Office, Concierge
Job Level
About Jumeirah and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Madinat JumeirahThe Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.

About the role

The purpose of Guest Services Executive is the main point of contact at the Concierge desk, for the guests upon their arrival until their departure and handle all enquiries throughout their stay in a friendly and effective manner, always striving to exceed expectations and keeping in mind the ‘Stay Different’ attitude.

The main responsibilities of this role will include:

    • Constantly provide an approachable, helpful and friendly service to colleagues and guests alike.

    • Use guest’s name at appropriate times during a conversation.

    • Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other Jumeirah properties and throughout Dubai.

    • Maintain in-depth knowledge about the area sites, tours, restaurants surrounding countries and assign the work to the Bell Attendants as required.

    • Proactively seek to maintain up-to-date product knowledge about Madinat Jumeirah as well as other Jumeirah International units and Dubai.

    • To be aware about UAE customs, history and culture.

    • Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests and liaise with the respective companies and other JI Properties.

    • Record any bookings, deliveries/pick-ups on the applicable forms.

    • Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides and a range of information that are of interest to guests.

    • Actively sell and promote the resort’s facilities first, then refer guests to other Jumeirah International properties and only suggest other hotels/restaurants, if suggestion can not meet the guest’s request.

    • Accept letters and postcards from guests for mailing and sell stamps as requested.

    • Coordinate the collection, delivery and storage of luggage with the Bell Attendants, and ensure all info is recorded.

    • Act as a sales person of all Jumeirah properties and products.

    • Maintain an awareness of relevant JI and MJ SBSs and ensure these standards are delivered on a daily basis.

    • Perform any related duties assigned by management.

    • To comply with the hotel’s health, safety and hygiene policy and maintain high grooming standards.

    • Need to be familiar with Hot SOS and Opera

    • Maintain and upkeep of the Luggage room

    • Filing of Monthly records

    • Log all Luggage requests in the tracking sheet.


About you


  • A minimum of 2 years in Concierge or Guest Services experience in a 5 star hotel.
  • Secondary School Degree (Minimum).
  • Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera and Hotsos).
  • Outgoing personality with ability to communicate with guests and colleagues.
  • Fluently written and spoken English.
  • Enthusiastic about the role and a great team player.
  • Multilingual are preferred.
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