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Team Leader - Convention Center - Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates

Full job details

Madinat Jumeirah
UAE - Dubai, United Arab Emirates
Job Type
Food & Beverage
Job Level
About Jumeirah

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A' Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region's only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.

The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.

About the role

An exciting role has arisen at Madinat Jumeirah Resort for a highly motivated and hard working individual. The main purpose of this position is to provide knowledgeable, friendly, professional and efficient F&B Service and to all guests ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.

Your key duties will include:

  • Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
  • Meet all reasonable needs and requests of customers within acceptable enterprise time frames
  • Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Madinat Jumeirah customer feedback/ complaint procedures
  • Offer assistance to colleagues when required, to ensure designated work goals are met.
  • Demonstrate trust, support and respect towards team members in day-to-day work activities
  • About You

    In order to be considered for this role, you will have gained a Hotel Diploma and will possess a minimum of 2 years experience in a similar role.

    Experience of working in a 5 star hospitality environment would be viewed as highly desirable.

    You will have good administration, communication, time management and organisational skills, as well as the capability to multitask and strong attention to detail. You will also be a team player with effective analytical skills. Your interpersonal and customer service ability will be excellent.

    Proficiency in computer software systems such as MS Office and Opera is essential as are excellent communication skills in written and spoken English.

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