Front Desk Agent (Receptionist)

Dubai (Emirate) (AE)
Competitive Salary + Benefits

Full job details

Dubai (Emirate) (AE)
Job Type
Front Office, Front Office Agent
Job Level

Job Description


  • To provide an efficient and friendly check-in according to company directives
  • To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.
  • To inform all relevant departments regarding special guest requests
  • To be fully aware of hotel room rates, availability, promotions, services and facilities.
  • To be fully aware of the hotel's selling status in order to maximize room occupancy, average room rates and additional revenue.
  • To act efficiently as a general cashier as detailed in the FO SOP manual.
  • To take reservations for accommodation according to company policy.
  • To deal efficiently with all tasks delegated by the FOM S.AFOM or AFOM as detailed in the SOP manual
  • To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.
  • To liase with Shift leader and Housekeeping to ensure an efficient supply of rooms
  • To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual
  • To accept cash, approved credit cards, travellers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual
  • To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.
  • To operate the safety deposit box system
  • To be responsible for the daily ring around sheet when the hotel is forecasted over 80% occupancy
  • To carry out a smooth and efficient check-out to encourage return guests
  • To be responsible for the clearing of the departure Box
  • To print out a list of departures still to check-out liasing with Housekeeping to clear all departures in Fidelio
  • To be able to complete all daily tasks laid out in the Reception Check-lists
  • To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Shift Leader/Duty Manager.
  • To know the correct way to upsell creating the opportunity to maximise revenue.
  • To keep the Front office management informed of any faults or complaints reported.
  • To ensure that all guest and Internal messages are relayed promptly and accurately
  • Responsible for the development of a marketing plan.
  • Registers and assigns rooms to guests.
  • Fills out baggage checks.
  • Arranges for room changes if necessary.
  • Answers enquiries over the telephone and in person relating to hotel services and the registrations of guests.
  • Keeps records of rooms occupied and guests.
  • Is responsible for ensuring a “full house” through an hourly count of reservations and rooms available in a sell out period.
  • Co-ordinates with housekeeping the room status such as check out, sleep out, rooms found vacant, double beds etc.
  • “Blocks” and assigns rooms for special guests.
  • Accompanies VIP and special guest to their rooms and explains hotel facilities.
  • Is fully familiar with all the hotel’s facilities.
  • Provides information on events in town and places of interest.
  • Must have an understanding of the reservation departments well as the activities of the concierge.
  • Assures a timely handover to the replacing shift and registers all details in the logbook.
  • Must operate within the hotels credit policy.
  • Carries out any other duties as designated by the hospitality manager.