Spa Receptionist

13 Oct 2016
10 Nov 2016
Job Level
Spa Receptionist

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,103 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Meridien(R), Sheraton(R), Four Points(R) by Sheraton, Aloft(R), and ElementSM. The Company boasts one of the industry's leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood also owns Starwood Vacation Ownership, Inc., a premier provider of world-class vacation experiences through villa-style resorts and privileged access to Starwood brands. For more information, please visit


THE WESTIN BAHRAIN CITY CENTRE Ideally located in the heart of Manama, The Westin Bahrain City Centre is the first-ever Westin Hotel to grace the island. Thoughtfully devised with a host of novel and innovative facilities that include the city’s first Heavenly® Spa and Westin KidsClub, guests are afforded the opportunity to sample the unique Westin feel-good promise when staying for business or leisure. The Westin is attached to Bahrain City Centre, the nation’s most popular retail and leisure destination with more than 340 retail stores. One of two entrances leads directly to the mall's ground floor, and is a few steps away from the luxurious Saks Fifth Avenue department store. Whether celebrating, looking for a quick healthy bite or casual evening with friends, our restaurants and bars will be sure to impress. You will find exceptional options ranging from themed dinner nights at Saveur to relaxing afternoon teas at T|Spoon and casual poolside bites at Nasmat. LE MERIDIEN BAHRAIN CITY CENTRE This contemporarily designed hotel celebrates the island’s revival of the prestigious Le Méridien brand. Near to Bahrain's city centre, a shopper’s paradise, the hotel features timeless design that pays homage to our Parisian heritage across its 260 rooms + suites. There are two entrances, one leading directly to the mall's ground floor. The hotel is a 15-minute drive from Bahrain International Airport. Dubai is only an hour away by plane and Dammam is a short drive along the King Fahd causeway. Relax by the hotels serene outdoor pool, or loosen up at the energizing fitness centre. While children enjoy the kids club, stimulate mind, body and soul at our luxury spa located in our adjacent sister hotel, The Westin, that is home to Bahrain's largest Turkish Hammam bath. Le Méridien is also home to Baharat Restaurant, where you can enjoy finest Arabic cuisine in an exceptional atmosphere, as well as Bizarre, a bar that re-interprets its meaning.


Spa & Recreation

Job Description

Excellent knowledge of the hotel emergency, fire and safety procedures. Meet with supervisor to review daily assignments and priorities. Access all function of computer system according to established procedures and standards. Maintain guest history files on all guests. Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve all guest issues. Ensure reporting of actions taken and outcomes. Issue safe deposit boxes to guests and ensure security of keys.


High school or similar degree from an accredited college with major work experience in Tourism/Hotel Management One year in a similar position within a hospitality field. English – excellent oral and written skills, Arabic – excellent oral and written skills (as applicable) Recognizing differences Customer Focus Teamwork / Taking responsibility