Restaurant Supervisor

Dubai, United Arab Emirates
Competitive package

Full job details

Kempinski Hotel & Residences Palm Jumeirah Dubai
Dubai, United Arab Emirates
Job Type
Food & Beverage, Food & Beverage Waiter
Job Level

Job Description



The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Main Responsibilities:

  • Responsible to Assistant Restaurant Manager/ Restaurant Manager.
  • Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel. 
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times. 
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors. 
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department. 
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head. 
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment. 
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Projecting at all times a positive and motivated attitude and exercise self-control. 
  • Have a complete understanding of the monthly profit and loss statement of the department.
  • Lead the service and act as a role model to the team. 
  • Ensure a flawless service to the highest standards and as required by the department and the hotel.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 
  • Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
  • Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager. 

Competencies:Team-oriented, International etiquette, Hotel industry knowledge, Flexibility, initiative, result-oriented, Leadership

Languages: Ability to work and communicate in a multinational environment. English is a must, Additional language is beneficial