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Director Of Catering & Events

United Arab Emirates - Dubai

Full job details

Raffles Dubai
United Arab Emirates - Dubai
Job Type
Food & Beverage, Food & Beverage Director
Job Level

Job Description


Director Of Catering & Events Primary Location :   United Arab Emirates-Dubai-Raffles Dubai Employee Status :   Regular    




About Raffles Dubai:  
Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.   Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do     About Raffles Hotels & Resorts Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises twelve luxurious properties, from secluded resorts to city hotels in key locations around the world.


If you are looking for a dynamic environment for growth, please join us as :   Director of Catering & Events   Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:   
  • Development/implementation of annual budget and development of marketing plan with the DOSM
  • Champion sales technology systems and standard operating procedures
  • Preparation/forecasting and re-forecasting of hotel revenue objectives and compilation of market intelligence
  • Setting teams Room (Groups) and Events (Banquets) Revenue/ Goals
  • Prepare weekly, monthly, quarterly, and annual reports as required
  • Ensure department goals are achieved or exceeded for Group Room Night and Revenue Budgets, F&B Banquet, as well as hotel revenue goals on a monthly, quarterly and yearly basis
  • Identify prospective customers and establish revenue goals for existing key accounts and key prospects within their specific market segment
  • On a regular basis check if the direct reports are sending out correct proposal, contracts, BEO’s and Resumes as well as other correspondence
  • Assist the direct reports in negotiating and closing business
  • Ensure delivery of expected guest service through follow up and coordination with other hotel departments
  • Maintain positive relations with all Guests, Vendors, Colleagues and National Sales Offices
  • Oversee projects associated with ongoing communication between property and Global Sales Office
  • Provide ongoing events and rooms direction to direct reports by conducting a minimum of two coaching calls on a monthly basis to review skills, knowledge, techniques and Performance Management Goals 
  • Development of a motivated, competent staff consistent with hotel, regional and corporate needs through implementation of approved HR/Sales Training programs, the incentive plan and a planned career management process.  Plan events to encourage interaction with counterparts on other Sales Teams that can provide Referral business through Dart
  • Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities/needs
  • Improve communication through attendance at weekly Revenue Management/Rate Strategy meetings and regularly scheduled Sales & Marketing Departmental meetings 
  • Develop and implement effective lead management systems
  • Oversee Coordinator/Assistant workload and plan monthly Coordinator/Assistant luncheon/meetings
  • Manage referral response system and tracking of definite business - both inbound and outbound
  • Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
  • Oversee the preparation for the GM’s monthly sales report

  • Oversee the preparation for the sales team weekly sales activities and weekly reports

  Qualification Skills:           
  • Strong leadership, dynamic personality and excellent inter-personal skills. Has a reputation for integrity and a proven role model.  Problem solver and highly organized and ability to multitask
  • Highly motivated and thus should have the ability to lead and manage a team
  • Bachelors degree and/or Hotel Management degree desirable
  • Minimum 2-3 years of hotel sales experience in an ADOC role, having had varied market mix experience in a large full-service hotel
  • Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
  • Opera 4.0 version, Delphi/Fidelio and computer literacy required
  • Strong written and verbal communication skills
    Job Level :   Senior Leadership / Executive Schedule :   Full-time Shift :   Day Job Travel :   Yes, 25 % of the Time Closing Date :   Ongoing Job Number:   RDB01181