Telephone Operator

Saudi Arabia - Mecca
13 Oct 2016
20 Oct 2016
Job Level
Telephone Operator Primary Location :   Kingdom of Saudi Arabia-Makkah-Raffles Makkah Palace Employee Status :   Regular    

  Telephone Operator To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.   Hotel Overview: Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms. Summary of Responsibilities:   Reporting to the Telephone Supervisor, responsibilities and essential job functions include but are not limited to the following:   
  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Raffles Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Page staff member when requested
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment
  • Maintain detailed knowledge of the Hotel’s fire, life and safety system
  • Adhere to OH&S policies and procedures
  • Written and verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all hotel guests & patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment          
  • Secondary Education or relevant qualifications in Hotel Management.
  • Minimum 1 year relevant experience preferably in a four or five star hotel
                                                    Visa Requirements: Candidate selection will be based on visa availability at Raffles Makkah Palace. We will assist successful applicants with the visa process and provide flights and accommodation   Living & Working at Raffles Makkah Palace: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Raffles Makkah Palace offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims. To find out more, please visit the following sites:                                                                              
Ahlan Wa Sahlan, Welcome to Makkah

ABOUT OUR COMPANY At Raffles Makkah Palace we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!       Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   21.Oct.2016, 4:59:00 AM Job Number:   RMH00016