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Guest Relations Executive (Hostess) - F&B -Jumeirah Al Naseem - Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates

Full job details

Madinat Jumeirah
UAE - Dubai, United Arab Emirates
Job Type
Food & Beverage
Job Level
About Jumeirah and the hotel

At Jumeirah we are committed to encouraging and developing our colleagues in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.

Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A' Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region's only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.

The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.

Jumeirah Al Naseem will have 430 luxurious rooms and suites, complete with walk-in rain showers, floor-to-ceiling windows and private outdoor terraces. The hotel is set among lush, landscaped gardens and offers three large swimming pools, as well as private beach access. Two banqueting rooms, each measuring 75 square metres, will complement the existing conference and events facilities at Madinat Jumeirah.

About the role

An exciting role has arisen in the Jumeirah Al Naseem Hotel for a highly motivated and hard working individual. The main purpose of this position is to be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet, ensure personalized welcoming for all diners. Coordinate table allocation and flow of bookings, actively promoting F&B offering, taking bookings, menu printing, buffet labels and other administrational tasks.

Your main duties will include:

  • Provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards
  • Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the F&B Standard's Manual
  • Represents the venue first and last point of guest contact entrusted with their welcome and fond farewell.
  • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
  • Identify and take all opportunities to enhance the quality of service.
  • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
  • Demonstrate trust, support and respect towards team members in day-to-day work activities.
  • Practice high standards of personal presentation in accordance with Jumeirah & Madinat Jumeirah Grooming & Presentation Standards
  • Seek assistance from other team members, supervisors and managers when required.
  • Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
  • Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
  • Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
  • Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
  • Fully certified in the use of Epicure Restaurant Reservation system
  • Responsible for the collection and input of any relevant guest history in profile
  • Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
  • Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
  • Demonstrate knowledge of individual contribution to department objectives.
  • Suggest to manager or departmental trainer any training needed to enhance performance.
  • Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
  • Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.
  • About you

    In order to be considered for this role, you should at least high college graduate. Minimum of 1 year experience in 5 star hotel or similar environment. Previous receptionist or hostess experience in hospitality industry. High level of verbal and written English is essential. Proficient in MS Word, Excel and PowerPoint. Knowledge in Micros and Opera is desirable.

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