Reservations Manager

Dubai, UAE
11 Oct 2016
08 Nov 2016
Job Level

1.         Specific Duties and Responsibilities:

  • To design and implement a continuous pro-active, selling strategy and action plan, which will drive the optimization of hotel profits.
  • To have the foresight to capture any unexpected opportunities, and implement recovery plans to counter act threats to business.
  • To oversee the maximization of revenues through the combined efforts of the Reservations, Sales & MICE Sales departments.
  • Assists the Director of Sales & Marketing is setting up rate structures and yearly budget.
  • Assists Director of Sales & Marketing in preparation of month end report.
  • Prepares necessary data required for revenue budgets and assist management team in preparing yearly budgets.
  • Ensures GEH strategies and structure are met at all times.
  • Prepares and analyses daily, weekly and monthly reports as per company standards.
  • Communicates analysis with management team for necessary and required revenue management decisions to ensure that targets are met.
  • Monitors and analyses room’s inventory utilizing Revenue Management systems and structure to maximize occupancies and increase revenue including, but not limited to, monitoring room group blocks, demand levels and plan restriction.
  • Monitors competitive environment including pricing and strategies of competition as well as external variables such as city pressure and special events.
  • Assist sales team with performance analysis of hotel’s top producing thus accounts, enabling a variable and lucrative pricing proposal for re-contracting.
  • Understands the dynamics of the local, regional and international political and economical market and all demand generators.
  • Sets short and long term sale controls and strategies in cooperation with Director of Sales.
  • Communicates controls and selling strategies with all concerned and ensure strict adherence and authorize any expectations.
  • Responds to all group and MICE inquiries applying the selling strategies
  • Ensures effective succession planning is in place.
  • Assists in recruitment and training of new reservation staff.
  • Maximizes the usage of up selling and assist in up selling techniques
  • Ensure that GEH Reservation inquiry sequence is followed at all times.
  • Identifies service standard weakness via mystery caller program and provide follow up training.
  • Works closely with other department to ensure the proper training of their team members in relations to the revenue management process.
  • Monitors input of data with particular attention to rate controls and status options.
  • Effectively retrieve statistical information.
  • Assisting in introducing new systems.
  • Ensures that all promotions / packages are properly loaded in all applicable systems.
  • Ensures that rate parity is maintained across all distribution channels thus allowing maximum flexibility to capture all market buying patterns.