Food & Beverage Manager

Middle East
12 Oct 2016
09 Nov 2016
Job Level

Duties and Responsibilities

  • Develop and oversee all functions of the Food & Beverage Division.
  • Maintain current licenses and permits as prescribed by your jurisdiction for your division.
  • Assist with the development and implementation the Hotel sales and marketing plan.
  • Develop the annual budget and targets for areas under your supervision.
  • Prepare and produce detailed financial reports as required in a timely fashion.
  • Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
  • Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.
  • Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
  • Build market share by developing short and long-term strategies for the Food & Beverage Division including the identification of business opportunities, promotions and areas where products and services can be improved.
  • Develop and implement the Food & Beverage marketing plan including the development of menus, promotions and pricing strategies as appropriate.
  • Oversee all Food & Beverage Division marketing promotions.
  • Coordinate with Sales and Rooms to develop cross promotions as appropriate.
  • Ensure your division is managed to control costs, increase revenues and meet budget goals.
  • Provide ongoing communication to all areas within your division regarding policies, programmes and procedures.
  • Ensure all operating procedures are properly implemented within your division.
  • Review and modify operating manuals within your division as required.
  • Regularly review outlet reservations to oversee the management of guest requests, VIP arrivals, group bookings and other reservations requiring special attention.
  • Ensure all guests are provided with efficient and professional service and that all Food & Beverage items are presented according to established standards and procedures.
  • Oversee the handling of VIP guests including meet and greet and amenity arrangements.
  • Oversee the handling of event bookings to ensure all specifications are properly delegated and arranged.
  • Be readily available to handle guest queries and resolve issues in a timely and professional manner.
  • Conduct regular walkthroughs through all Food & Beverage front and back-of-house and food storage areas and coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering.
  • Conduct regular inspections of Food & Beverage outlets and events to ensure standards of quality are adhered to.
  • Ensure all health and safety precautions are met to established standards and procedures.
  • Oversee all billing, cashiering and cash float procedures in your division.
  • Be available to address issues with regard to charge disputes and discrepancies when required including the authorisation of rebates, discounts and comps.
  • Monitor department spending and recommend corrective actions as necessary.
  • Review and negotiate tender documents and vendor contracts as necessary.
  • Oversee all purchasing, receiving and inventory practices and exercise risk management skills to prevent improper handling, damage, spoilage or theft of inventory items.
  • Ensure the best candidates fill vacancies by participating in the recruitment of Employees under your supervision.
  • Develop and constantly review the succession plan within your division and develop cross training and professional development programmes for the advancement of potential Supervisors and Managers.
  • Conduct regular performance appraisals for Managers and Supervisors to assess employment eligibility during their probation period, and opportunities for development throughout their career with the Hotel and SBI.
  • Ensure Managers within your division are properly carrying out probationary reviews and performance appraisals as required and review all appraisals for underperforming Employees.
  • Identify training opportunities and ensure training objectives are met within your division.
  • Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.
  • Manage the schedule for Department Heads in your division to ensure proper coverage to meet business needs.
  • Review payroll costs for your division and make recommendations where appropriate.
  • Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.
  • Act as Manager on Duty as required.
  • Coordinate functions and activities with regional, divisional and corporate officesas appropriate.
  • Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Hotel.
  • Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
  • Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
  • Perform other assignments to meet business needs as directed by your superiors.

Required Skills

  • Self-motivated.
  • Innovative thinking.
  • Strong interpersonal and communication skills.
  • Strong leadership, coaching and counselling skills.
  • Strong analytical skills and strategic thinking.
  • Strong financial management skills.
  • High attention to detail.
  • Ability to organise and lead complex projects.
  • Able to multi-task and prioritise tasks consistent with business objectives.
  • Computer literate with knowledge of Word, Excel, PPT, industry related software desired.
  • Must be fluent in English, conversational local language desired.


  • Graduate of a Hotel or Restaurant Management degree desired.
  • Minimum of 2-years of experience in the same position or strong track record as a Manager in the Food & Beverage Division of a hotel for at least 5-years.