Crowne Plaza Resort Salalah - Income Auditor


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Job Level

Do you see yourself as an Income
Auditor ?


What's your passion? Whether
you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG
we employ people who apply the same amount of care and passion to their jobs as
they do their hobbies - people who put our guests at the heart of everything
they do. And we're looking for more people like this to join our friendly and
professional team.


Crowne Plaza Resort Salalah sets in 45 acres of private tropical gardens and on
a long stretch of pristine sandy beach. the resort enjoys an ideal location for
Business, Meetings & Events and leisure Traveler's. Recline on a
well-lit beach and by the pool with sumptuous cuisine at the relaxing Crowne
Plaza Resort Salalah.
Receive a warm welcome from friendly Omani staff as you cross 42 acres of lush,
landscaped gardens and enter into the gleaming lobby of Crowne Plaza Resort
Salalah. We'll show you to your room or suite, or point you towards our 3
interconnecting pools, tennis and squash courts or par-3 garden golf
A courtesy shuttle bus whisks you from Salalah International Airport to Crowne
Plaza Resort Salalah in 10 minutes. We combine a resort getaway with easy
access to the centre of Salalah, just 10 minutes' drive away. Lush hotel gardens
lead to the gentle turquoise waters, lapping against beach.
Locals are drawn to our night-time attractions, from sumptuous themed buffets
on the white sand at Dolphin Beach Restaurant to Arabic singers and disco
nights at Al-Luban nightclub. Al-Khareef Pub, with its rich wood and stained
glass, is a homely space serving draught beers and nightly live entertainment.
Dine al fresco on the Arabic-style terrace of Darbat restaurant or sip
cocktails at the Pool Bar.


Job Role :


As an Income Auditor, you are responsible to:

Prepare and post daily revenue
journals and distribute to Outlet Managers and Management.

Performs daily, weekly, monthly,
and yearly controls and audits as per IHG control checklist and report any

Controls all food and beverage
sales by:

      > Daily
revenue report preparation.

      > Correct
recording of guest checks on a timely basis.

      > Performs
spot checks on outlet checks used.

      > Having all voided checks,
corrections and unsettled checks approved by the  

Supervisor or Manager.

      > Monitors the buffet controls,
especially over cash settled checks to prevent reuse    

         ensuring all revenue is recorded.

      > Ensure banquet controls are being
adhered to.

      > Reconciles total outlet sales to
total charges.


Ensures all rebates and
miscellaneous charges are supported by documentation detailing the charges.

All rebate credits must be in
accordance with Finance Policy.


The rebate credits, miscellaneous
charges and paid outs must be summarized and sent to the Finance Manager and
General Manager for daily review.

Ensures that programs involving
coupons, certificates and vouchers are adequately controlled and safeguards are
in place.

Audits daily collection of the
General Cashiers Summary against the bank in slip.




Verifies F&B pricing with
Micro master lists and make correction with the help of Systems Manager if
discrepancy observed.

Verifies Housekeeping discrepancy
reports on a daily basis.

Verifies and file all computer
reports on a daily basis.

Controls all revenue vouchers in
order of numerical sequence and file accordingly.

Performs surprise cash count of
outlet cashiers to make sure that staff list PNP’s are followed in case of cash
transactions and cashier float maintenance.

Issues outlet check/vouchers as
per the requirement to the outlet in-charge.

Maintains and update overage
shortage reports and submits on a weekly basis for review and action.

Maintains a high standard of
personal hygiene and grooming at all times.

Ensures that suitable office-wear
is worn well pressed and in a good state and ensure that you wear a name badge
at all times.

Familiarizes yourself with your
departmental Service Performance & Product Standards and to be able to demonstrate
their application consistently.

Have a good knowledge of all
hotel facilities and are able to answer questions in a quick, polite and
helpful manner whenever enquired by a guest or customer.

Handles any guest complaints or
problems promptly and to ensure that all resolved/unresolved incidents are
reported to your reporting authority.

Adheres at all times to all
company, hotel and statutory rules, regulations & policies.

Acts on your responsibilities for
Health and Safety at work.

Been security conscious with
respect to guest, staff and hotel property/welfare and to report suspicious
circumstances to your reporting authority.

Maintains your departmental area
in a safe, hygienic and presentable state at all times and to report any damage
to furniture, fittings and equipment.

Co-operates and communicate with
your Colleagues, Supervisors and Management to ensure effective departmental
teamwork and high morale.

Attends Meetings, Training
sessions or Courses that may be beneficial to you and your department.

Carries out any other reasonable
tasks requested by the Management.

Audits and reconciles advance
payments and ensures payments have been applied.

Act as a support to operating
departments (Rooms and F&B in particular) through implementing training
session on recurring issues.

Works with General Cashier to
check all float totals regularly and keeps control on registers in outlets.

Consistently provides and
maintains the highest standard of customer care and service.



In return we'll give you a
competitive financial and benefits package. Hotel discounts worldwide are
available as well as access to a wide variety of discount schemes and the
chance to work with a great team of people. Most importantly, we'll give you
the room to be yourself.

So what's your passion? Please
get in touch and tell us how you could bring your individual skills to IHG.



Bachelor's degree / higher education qualification / equivalent in
hotel management or related field

or more years of experience in a hospitality or hotel setting, an equivalent
combination of education and work experience

communicate English fluently


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