Receptionist/Cashier (Preferably Chinese Speaking) - Crowne Plaza Dubai-Deira


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Front Office, Receptionist
Job Level

What's your passion?
Whether you're into scuba diving, golf or dancing the tango, at IHG we're
interested in you.  We love people who apply the same amount of passion
and precision to their jobs as they do to their hobbies.  Imagine working
for a company that gives you Room to be yourself.  Our commitment to our
people is to deliver Room to have a great start, to learn and grow, to perform,
to be recognized and rewarded, to be involved and to take the initiative and


Crowne Plaza Dubai-Deira is a few metres away from shopping malls and
from the newly build Dubai rail system, linking you with the rest of this
exciting city, including the famous Jumeirah district and the Emirates Shopping
Mall. The hotel is located only 15 minutes' drive from Dubai International Airport. The hotel is an ideal venue for experiencing great room comfort,
delectable cuisines and banquet and catering facilities.


At the moment we're
looking for Receptionist/Cashier to join our friendly and professional team at Crowne Plaza
Dubai-Deira. As Receptionist/Cashier, you will be
responsible in participating fully in the daily operations of the front
desk during scheduled shifts, ensuring that all guests are treated efficiently,
courteously and professionally at all the times by following standards of
aggressive hospitality and adhering to guidelines and


Key Responsibilities:

Assist in achieving the
departmental goals such as Heart Beat, Priority Club Enrolment, Up Selling and
control expenses to achieve the budgeted revenue.

Adhere to the hotel
credit policy and cash handling procedures.

Ensure that high
balances are reported and followed up according to the hotel credit policy.

Ensure the highest
standards of hospitality and welcome are demonstrated at all times at the
reception desk.

Ability to work in a
team, attend daily shift briefing, taking note of the information given and
ensuring you are aware of important information including the selling strategy
for the day.

Ability to comply with
the shift tasks list.

Key responsibilities
include check-in and check-out as per the brand standard procedure, billing,
messaging and guest relations.

Have a good working
knowledge of the hotel rates, packages, promotions, discounts and
vouchers.  Ask questions when barriers arise or in a new situation.

Maintain high standards
of personal hygiene and wear proper uniform at all times.

Be familiar with the
Department's SOP's and LSOP's.


At IHG we are committed
to developing our team and managing our talent and would encourage internal as
well as external candidates to apply for any of our vacancies.


So what's your passion?
Please get in touch and tell us how you could bring your individual skills to


We are an equal
opportunities employer.


Previous experience
working within Front Office Department or similar environment preferred

5 Star Hotel Experience


Skills and Knowledge

Strong Communication
skills (verbal, listening, writing)

Excellent Hospitality

Computer Literate

Pro-active and reliable

Able to work alone and
within a team

Opera knowledge is an asset

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