Doha (QA)
10 Oct 2016
07 Nov 2016
Job Level
  • Ensures the conformity to the company operating standards, procedures and local regulations in order to achieve customer satisfaction and to preserve the Ezdan Hotel & Suites quality standards.
  • Ensures a smooth operation at the front desk and fulfils all tasks and duties of the front desk as per the Ezdan Hotel & Suites policies and procedures and handles day to day functions such as arrivals and departures and information requests.
  • Maintains a high performance standard, knowledgeable, friendly and courteous when dealing with the guest. Maintains an up to date knowledge of the hotel product and local services and supplies information and responds to guest queries.
  • Ensures guests receive prompt, warm attention and personal recognition.
  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. Greets guests on their arrival ensuring they feel expected and welcomed.
  • Ensures those known repeated guests and other VIP’s receive special attention and recognition. Escorting VIP’s to their rooms when necessary.
  • Handles effectively all guest complaints, co-ordinates proper actions with other departments and informs the supervisor and follows up.
  • Ensures high level of appearance and grooming.
  • Ensures that the guest receives the accommodation he/she is expecting.
  • Maintains effective communication and good working relationship with all related departments to ensure smooth service delivery.
  • Maintains awareness of guest profiles through the Fidelio guest profile system.
  • Using Fidelio Front Office system (or any other system in use), processes accounts from check-in through to check-out, ensuring posting of food and beverage and ancillary charges.
  • Receives payment by cash, check, credit card or account, adhering to company Credit Policy and provides Currency Exchange service.
  • Balances accounts of day’s business at end of shift.
  • Records all instances of refused business, with reasons for refusal.
  • Checks the City Ledger bills at the end of the shift to ensure that the billing and attachments are correct.
  • Ensures that the supervisor is informed of all developments on the Front Desk.
  • Reports all handover issues in the Reception log book.
  • Implements all tasks related to his/her duties according to the policies & procedures of the hotel.
  • Daily checks billing instructions and guest credit for accuracy and compliance with hotel credit policy.
  • Maintains operational equipment, computers, and other administrative and operating supplies, assets in excellent condition.
  • Maintains appropriate standards of conduct, dress, hygiene, uniform appearance and posture.
  • To be familiar with the Hotel’s emergency procedures.
  • Assists all colleagues in the accomplishment of their job description when needed.
  • Co-operates in the performance of any reasonable task requested by the management.
  • Adheres to all hotel policies and procedures. Acts as Front Office Supervisor when absent.
  • Knows & uses the company marketing programs. Promotes inter-hotel sales and in-house facilities.
  • Knows the operational use and available facilities of the PMS.