Guest Relations Agent (Lady In Red) - Arabic Speaker

Kempinski Hotel & Residences Palm Jumeirah is located on the west crescent of Palm Island Dubai.
Competitive Package

Full job details

Kempinski Hotel & Residences Palm Jumeirah Dubai
Kempinski Hotel & Residences Palm Jumeirah is located on the west crescent of Palm Island Dubai.
Job Type
Front Office, Guest Relations Officer
Job Level

Job Description



The incumbent in this position is responsible for - under the management of the Guest Relations Manager/ Assistant Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations.

Main Responsibilities:

  • Carry out all administrative duties in co-operation with Lady in Red.
  • Daily checks on the VIP lists and ordering of corresponding activities.
  • Monitor and check the costs of VIP treatments and the distribution
  • Distribute VIP factsheets
  • Actively monitors the triton system and takes charge of glitch comments
  • Monitors the guest comments
  • Pre- and Post-Stay Email communication with the guest (Pre- Arrival Email etc)
  • Be responsible for VIP guests and ensure their well being.
  • Liaise with all departments on guest requirements and ensure that these are executed.
  • Pre-check all guest requirements three days prior to arrival and again the day before.
  • Pre-check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in.
  • Greet arrivals and escort all Guests to the rooms or suites.
  • Place courtesy calls to the in house guests to ensure guest satisfaction and action on glitch comments if any come up.
  • Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded.
  • Be fully conversant with all hotel activities and promotions.
  • Strong product knowledge
  • Attend to daily guest requirements and inquires and help guide them with all necessary arrangements.
  • Prepare all VIP amenities forms and distribute accordingly.
  • Update guest profiles and check the existing one for important updates
  • Represent the Lady in Red at meetings.
  • Ensure good cooperation and regular exchange of information with all departments
  • Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
  • Hold regular meetings within the department (performance review, information, proposals for improvement)

Competencies:Team-oriented, International etiquette, Hotel industry knowledge, Flexibility, initiative, result-oriented.

Languages: Ability to work and communicate in a multinational environment. English/Arabic is a must, Additional language is beneficial.