Guest Relations Manager - Female Only (German Speaker)
- Create contact and harmony between the Guest and the Management of the hotel. At the same time, try to understand any eventual problem from the Guest’s point of view, resolving them with delicacy and diplomacy. Representing the hotel at any time at a high level. Coordinating of the information for the Guest. Know about the hotel in general and each department, also everything related to guest's reservation, vouchers, etc. Know the tour operator’s representatives, maintain contact with them, their telephone numbers ready and know their visiting-schedule.
The successful candidate should possess:
- Minimum 1-2 years experience from a 4 or 5 * hotel on the same field. Excellent Interpersonal & Communications Skills. Excellent Customer Service Skills. With pleasing personality Native GERMAN Speaker FEMALE ONLY