Room Controller

United Arab Emirates (AE)
09 Oct 2016
06 Nov 2016
Job Type
Front Office
Job Level

We are currently searching candidates for Room Controller position with the following requirements:

  • A minimum of 2 years’ experience in a five star hotel.
  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations.
  • Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
  • Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
  • Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.