Villa Host (Butler)
Are you able to operate the Villas allocated by providing hospitable prompt, courteous and correct service in order to maximize guest satisfaction, whilst assisting the Senior Villa Host on the daily tasks when and if needed? Are you able to assist with the implementation of operational standards as well as all policies, rules and guidelines? Can you be responsible for the villas assignment, maintaining the established standards of service, follow up on the special guest requests as well as the cleanliness, orderliness and maintenance? Are you able to preparing the arrival amenities for the guest based on the number of guests arriving as per standards? Are you able to offer unpacking service and proceed to unpack if the guest wishes too? Are you able to keep a friendly attitude and approach when come in contact with guests? Are you able to ensure proper work discipline and smooth communications and team work between Rooms Operations and other Departments? Do you have good planning and organizing skills and pro-activeness to address and resolve issues at all times? Do you have the ability to work in a fast paced work environment and be a team player with first class people skills? Do you have the ability to communicate effectively across a multi-national and multi-cultural environment? Do you have the ability to deliver results within a driven environment with multiple deadlines? If you have answered yes to all of our questions above, you might be our Nikki fit for this role.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Budgetary analysis capabilities are an added advantage.
Ability to access and accurately input information using a moderately complex computer system.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Most tasks are performed in a team environment with me acting as a team leader.
Working under minimal direct supervision.
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