Duty Manager

Doha (QA)
08 Oct 2016
05 Nov 2016
Job Type
Front Office
Job Level
  • Prepares front office report as required by the Front Office Manager.
  • Escorts V.I.P.’s upon arrival in the absence of Guests Relations Manager.
  • Makes necessary rounds of the entire hotel property and inspects, as outlined in Assistant Manager’s check list and makes recommendations to the Front Office Manager of findings.
  • Authorizes rate and room changes, paid-out’s, rebates, cash advances, and acceptance of cheques, on basis of established procedures.
  • Obtains the Grand Master and Emergency Key when necessary and records in logbook.
  • Co-ordinates with security in the investigation of irregularities and undesirable guests.
  • Co-ordinates with Housekeeping and Accounting in checking room discrepancies.
  • Is thoroughly up to date on the procedures of fire prevention and cases of emergencies.
  • Exercises initiative in handling situations effectively, promptly and economically to the safety and security of guests and staff.
  • Co-ordinates with Front Office Cashier and handles guest problems upon check-out.
  • Promotes inter-hotel sales and in-house facilities.
  • Assists the Front Office Manager in the preparation of training programs, budgets and goals for the Front Office Department.
  • Authorizes acceptance of walk-ins/extensions on busy days.
  • Checks guest credits and contacts guests for payment if necessary.
  • Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture of employees.
  • Controls the house count and contacts overstaying on tight situations.
  • Ensures the front office staff are on duty as scheduled and reviews the room availability situation in order to maximize sales opportunities and become familiar with the expected arrival of V.I.P.’s or any other problem likely to occur.
  • Assists as necessary in the completion of the managerial reports generated from the computer system.
  • Makes regular random patrols through the hotel including guest corridors and back of the house to ensure good security and orderliness of the property.
  • Makes frequent visits to the restaurant and bar outlets to ensure service levels are adequate and that the problems are dealt with promptly.
  • Makes spot checks on night cleaning staff to ensure high productivity.
  • Ensures that all night shift staff has proper meal arrangements as specified in operating procedures.
  • Records any activities, which may be of interest to day management in the assistant manager logbook which will be delivered every morning to the front Office Manager.
  • Ensures that all Registration Cards of next day’s arrivals are printed.
  • Checks and initial rate variance report to ensure room revenue control.
  • Approves V.I.P. releases in the absence of the G.R.O.
  • Co-ordinates with Housekeeping for the night operation and checks discrepancies.
  • Checks on incoming faxes during the night and ensures prompt distribution.
  • Performs duties common to all supervisors and other administrative duties as may be assigned.
  • Co-operates in the performance of any reasonable task requested by the management.
  • Adheres to all hotel policies and procedures.