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Guest Relations Executive, Pierchic - Jumeirah Restaurants Group

UAE - Dubai, United Arab Emirates

Full job details

Jumeirah Restaurants
UAE - Dubai, United Arab Emirates
Job Type
Front Office, Guest Relations Officer
Job Level
About JRG Dubai

JRG Dubai is a global restaurant management company that creates, operates and franchises a portfolio of 60 restaurants and bars. JRG Dubai operates home-grown high-end, premium casual and casual dining venues and lounges, including Pierchic, Tortuga, Pai Thai, 360°, The Ivy and The Noodle House. At JRG Dubai, we are committed to recruiting the best talent in the business, in order to deliver restaurant and bar experiences that are high-energy, fun, cool and of the utmost quality.

Pierchic is a high-end Mediterranean seafood restaurant. Located at the end of the pier at Al QasrMadinat Jumeirah, the restaurant offers an over-the-water dining experience unmatched anywhere in Dubai.

Open for lunch and dinner, Pierchic features à la carte menus of classics including oysters, scallops, sashimi and lobster, as well as an array of fresh fish.

Pierchic has been redesigned to offer a modern, stylish and elegant dining space, which maximises the views of the Arabian Gulf, the Dubai coastline, Palm Jumeirah and the iconic Burj Al Arab.


About the Role

An exciting opportunity has arisen for a talented Guest Relations Executive to join Jumeirah Restaurants Group.  In this role, you will project a professional and welcoming image to the business and will be active in seeking and developing relationships to drive reservations. Is organised and can proactively drive passant to covers through engagement of potential customers.

Your main duties will include:

  • Provide the perfect first impression with a smile and welcome. Has a good presence with arriving customers, is able to allocate and seat guest according to sequence of service. Has a full understanding of SOS and their role within these standards.
  • Is able to spot a sales opportunity to upsell products and service to existing or potential guests.
  • Has full knowledge of all products and is able to confidently give descriptions to a customer. Can confidently take an order asking all relevant questions linked to sequence of service.
  • Is able to make simple decisions that effect their own work or the customers experience in a positive manner.
  • To understand and comply with all local licensing laws and to promote responsible service of alcohol.
  • Has a full understanding and can when asked explain the brand concept, history and vision.
  • Is required to be immaculate and presentable and understand the importance of first impressions.
  • Ensures problems are dealt with immediately and proactively with the support of Outlet Manager.
  • Is organised both personally and professionally. Is prepared and ready for service.
  • Has good time management skills. Reports for duty, meetings and training on time.
  • About You

    In order to be considered for this role, you will have an Tertiary Education or Diploma in Food & Beverage Management with a minimum of 1 year of international experience working within a free-standing Restaurant.  This is a very "hands on" and demanding position so it is paramount that you work well in a team but are also able to set standards and lead by example at all times.  It is also essential that you have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications.

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