Membership Assistant, Talise Fitness - Jumeirah Beach Hotel

UAE - Dubai, United Arab Emirates

Full job details

Jumeirah Beach Hotel.
UAE - Dubai, United Arab Emirates
Job Type
Leisure, Leisure Staff
Job Level
About Jumeirah

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Talise is Jumeirah's global wellness brand, launched in 2007. Created to encompass all the elements that define a person's lifestyle, the Talise experience incorporates nutrition, exercise and fitness, alternative therapies, traditional spa treatments and mind/body therapies. Each Talise destination provides a venue for positive lifestyle-change through a selection of treatments and spa experiences tailored to individual guest needs.

About the Role

An exciting role has arisen in the Talise Fitness at Jumeirah Beach Hotel. The main purpose of this position is to work in rotation with other Membership Assistants to maintain the highest standards of customer service at all times. Ensuring guest satisfaction and the highest standards of service at all times.

Your should be responsible of the following:

  • Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service.
  • Has a full understanding of the sequence of service and their role within these standards.
  • Is able to handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management.
  • To have a full understanding of the booking system to manage demand for bookings or appointments.
  • Conducting show around and giving membership information.
  • Answering all the internal and external calls and giving relevant information and call forwarding.
  • Selling products and merchandise.
  • Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float.
  • Issuing any sports equipment available for member / guest use.
  • Inspecting the guest entering facilities and communicate with security as required
  • Maintaining the cleanliness of the reception area
  • Upselling and renewing membership applications.
  • Monitoring membership expiry and producing membership status reports.
  • Responsible for maintaining inventories within the reception.
  • Opening and closing the reception
  • To liaise with the accounts auditors to correct inaccurate bill postings in the system
  • Be aware of ongoing promotions within the department and to share with the team through email or any other communications.
  • Responsible for the bill books at the reception.
  • Handling Lost and Found items and handing it to security.
  • Other Tasks:

  • To assist fitness instructors class print out for the commissions.
  • To coordinate with the manager with the redemptions vouchers as per the points (e.g. massage).
  • About You

    In order to be considered for this role, you will have the genuine interest in assisting others, and enjoy working with people. Has a minimum secondary school degree. A relevant qualification in health and fitness are highly desirable.

    It is essential to have a minimum of 1 year work experience in a multi-cultural / 5 star hotel environment, restaurant or operations with the similar role. A good command of English Language - spoken and written.  Knowledge of MS Office applications is highly desireable. Physically fit and health conscious.