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Coordinator (Order Taker) - Housekeeping - Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates

Full job details

Madinat Jumeirah
UAE - Dubai, United Arab Emirates
Job Type
Job Level
About Jumeirah

At Jumeirah we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunities, employing over 14,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

Madinat JumeirahThe Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.


About the Role

An exciting role has arisen in the Housekeeping department at Madinat Jumeirah for a highly motivated and hardworking individual. The main purpose of this position is to ensure that the planning, coordination, administration, accountable as well as communication.  Manages databases, records and provides overview of administrative functions that support the operations of the department. In addition coordinates with customers, management, suppliers and other departments to resolve technical and administrative issues.

 Your Main Duties will includes:


  • To provide a friendly, courteous and professional service at all times and be well groomed so as to represent a high standard of the department.
  • Providing a timely and effective service to the customers of the Hotel.
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
  • To respond promptly and politely to any requests from guests. Details to be logged in the log book and convey the same to relevant colleagues.
  • To review log books for special requests and instructions and run various status reports in order to do opening shift.
  • To update rooms status as required and keep track of all room status: OO, VC, OC, Q-rooms, OS & VD.
  • To coordinate VIP rooms, make-up rooms and rush rooms.
  • Liaise with Front Office, Guest Relations and Team Leaders regarding VIP arrivals and special guest requests.
  • To liaise with the Guest services department in organizing of baby sitter requests.
  • To keep a track of critical situations such as back to back rooms, coordinate with relevant Team Leaders and Guest services personnel.
  • To maintain store room and monitor and issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones.
  • Distributes and receives worksheets and keys to housekeeping attendants in timely manner of their shifts.
  • To control all the mobile phones and ensure that the procedures are followed when issuing and receiving of Mobile Phones.
  • To ensure that the notice board is updated correctly at all times.
  • To ensure walk in suites and show suites are available at all times.
  • To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times.
  • Registers lost and found in the register, hand over and follow-up with the security department.
  • To inform Security of any emergencies brought to Housekeeping attention.
  • To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behaviour of guests or colleagues to the Housekeeping senior on duty.
  • To update and maintained the daily mobile phone tracking sheet accurately. 
  • Monitors the issuing of supplies from the stores in the housekeeping area.
  • To liaise with the Engineering Team Leaders and action the critical maintenance in rooms and public areas.
  • Must be flexible in terms of working hours, and able to work with little or no supervision.
  • Liaise with various departments regarding purchasing, receiving and charging of items ordered by Housekeeping.
  • Maintain extensive filing systems accordingly.
  • Forwards administration works to the department concerned.
  • Understands and is fully aware of the Departmental Performance Plan.
  • To keep the office area clean, tidy and presentable at all times
  • About You

    In order to be considered for this role you must have at least 1 years experience in a similar role in a 5 star hotel. You must have High School Certificate with excellent verbal and written English skills. Ability to handle customer request professional and effective manner.

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