Director of Operations

Kingdom of Bahrain
Competitive Expat Package
04 Oct 2016
01 Nov 2016
Job Level


Fully proficient in English & Arabic. French speaking a plus
• Minimum 3 years in the position in a luxury hotel
• Prior experience in the GCC 

Purpose: The Hotel Manager is responsible for assisting with the planning and managing of the
operations of the hotel to achieve customer (guests, employees, corporate and owners)
satisfaction and quality service while meeting/exceeding financial goals.

Position Overview: The Hotel Manager is responsible for planning, organizing, directing and
coordinating management activities of the operations in conjunction with the General Manager.
Demonstrates and communicates short and long term focus. Responsible for delivering results
that contribute to the mission and overall success of the hotel. The Hotel Manager is responsible
for the hotel in the absence of the General Manager.

Key Responsibilities:
Manage the operations of the hotel in order to maximize profitability and to ensure
superior guest service and product quality
Develop, recommend, implement and manage the operational department’s annual and
long term goals
Ensure that all operations departments are maximizing revenue and profit potentials
while minimizing costs
Manage operational expenses to stay within budget guidelines, as well as gather and
report financial information to the General Manager
Manages performance issues that arise within the operational departments, as well as
train, develop, coach and counsel, conduct performance evaluations and resolve
problems of departmental team members and managers
Ensures optimal compliance with corporate focus audit
Is an integral part of the business team, attends all scheduled meetings and contributes
actively with proper preparation
Effectively communicates with team members
Conducts a daily briefing with management on current key activities
Evaluates changes in guest needs, the guest mix and competitive set, to recommend
appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and
exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with all team members to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
and appearance guidelines
Minimum of 5 years operational management experience preferably in the luxury setting
A strong understanding of hotel operations and administration to include, budgeting,
forecasting, human resources. sales, pricing, revenue management and marketing
Ability to study, analyze and interpret complex activities and/or information in order to
improve new practices or develop new approaches
Must have some geographical mobility
Must have strong decision making skills
Strong oral and written communication skills
Must perform well under stress and be adaptable to changing work environments
Ability to communication at all levels
Ability to train and develop team members
Ability to work effectively in a team environment and take initiative
Excellent organizational skills
Computer skills (word processing, spreadsheet, and presentation software)
English required, as well as other language skills according to the hotel needs