Guest Service Agent - Crowne Plaza Hotel Dubai Festival City


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Front Office, Front Office Agent
Job Level
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 At the moment we're looking for a Guest Service Agent to join our energetic, enthusiastic and passionate team at Crowne Plaza Hotel Dubai Festival City.
The InterContinental Hotels Group (IHG) properties in Dubai Festival City consist of three hotel brands and a golf course. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the 18 hole championship Al Badia Golf Club.  In addition to over 1000 bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the luxurious Spa InterContinental, state-of -the-art gymnasium facilities and swimming pool facilities. Between the four properties, over 1200 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
This role reports directly to the Reception Supervisor and as the Guest Service Agent you will be responsible for preparing in advance for guest arrivals, execute in room and in car check-ins, be familiar with all long stay, VIP and Ambassador guests ensuring their every need is anticipated, along with manning the guest relations desk, act as Lobby Ambassador welcoming all persons to the hotel and enroll Priority Club Members and Ambassador Members - cross sell Spa, Golf Course and F&B outlets and upsell guests to premium accommodation options.

Ideally you will have a minimum of two years demonstrable experience in a similar role in a five star hotel or comparable industry, strong verbal and written communication skills along with being quality oriented with focus on details and high performance standards, strong interpersonal skills to develop and foster beneficial relationships, ambitious and eager to learn and grow and high skill of problem solving and decision making.  Arabic speaker is preferred but not essential.
In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.  You'll have the chance to work with a great team of people.  Most importantly, we'll give you Room to be yourself.
So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.
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