Valet Drivers

Location
Doha, Qatar
Salary
Competitive Salary Package
Posted
04 Oct 2016
Closes
01 Nov 2016
Ref
FSWB.OPR.VD.2016
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management

PRIMARY FUNCTIONS

To provide assistance to all guests by promptly responding to requests, offering guidance and attending to special needs

DUTIES & RESPONSIBILTIES

  • Greet guests as they arrive at the Fraser Suites West Bay Doha.
  • Assist incoming guests with luggage.
  • Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
  • Introduce guests to room in accordance with "Check – In" rooming procedures.
  • Assist departing guests by conveying luggage from suite to lobby or vehicle.
  • Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
  • Report completion of assignments to direct supervisor.
  • Deliver VIP requisitions to room.
  • Deliver laundry and dry cleaning to designated guest suites.
  • Make arrangements for car rentals.
  • Perform miscellaneous tasks as designated by the direct supervisor.
  • Respond to queries on house facilities and places of tourist interest.
  • Store luggage and record all items under care and control of hotel.
  • All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
  • Ensure Luggage handling is in accordance to Fraser Suites West Bay Doha service standards.
  • All deliveries logged and delivered in a timely manner as required.
  • Offer other Service as outlined by Fraser Suites Dubai.
  • Maintains a professional and organized work environment

SKILLS, KNOWLEDGE & EXPERIENCE

  • Technical Competence
  • Drive for Results
  • Teamwork and Co-operation
  • Innovation
  • Customer Service Orientation
  • Minimum 2 years’ experience as Bell boy in a 4-5 Star Hotel
  • Secondary Education
  • Good communication skills in English
  • Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
  •  Understanding of safety practices.

PROFICIENCY LEVEL:

1 – Possess little knowledge of principles and processes

2 – Sound knowledge and understand principles, processes and procedures

3 – Able to apply competency on the job with little guidance

4 – Able to apply competency on job and coach others

5 – Able to modify concepts and or ideas to suite special or local context