FRONT OFFICE SUPERVISOR - Holiday Inn Kuwait, Salmiyah

Kuwait City

Full job details

Holiday Inn - Middle East & Africa
Kuwait City
Job Type
Front Office
Job Level

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Plays the leading role in promoting the desired work culture around “Our Winning Ways”.





·         Supervise cashiering activities during shift including:

·         Cash handling and banking procedure

·         Dealing with irregular payments

·         Instructing staff in credit policies and facilities

·         Instructing staff in cash security procedures

·         Carry out debtor control

·         Prepare reports

·         Supervise the cashiering system

·         Perform tasks as directed by the Manager in pursuit of the achievement of business goals


·         Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

·     Conducts shift briefings to ensure hotel activities and operational requirements are known


·         Work with your Line Manager to ensure the departmental performance of staff is productive. Duties include:

§  Participate in staff recruitment

§  Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member

§  Provide input for performance review discussions in line with company guidelines

§  Ensure new staff complete their Orientation program on a timely basis

§  Assist with the preparation of efficient departmental work schedules

§  Coach and counsel staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance

·         Gain understanding of the departmental goals and support your Line Manager to achieve these targets 

·         Familiarize yourself with emergency and evacuation procedures




·         Demonstrate service attributes in accordance with industry expectations and company standards including:


§  Being attentive to Guests

§  Accurately and promptly fulfilling Guests requests

§  Anticipate Guests needs

§  Maintain a high level of knowledge which affects the Guest experience

§  Demonstrating a ‘service’ attitude

§  Taking appropriate action to resolve guest complaints



·         Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

·         Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

·         Recycle where-ever possible and enforce cost saving measures where appropriate

·         Comply with the Company’s Corporate Code of Conduct

·         Familiarize yourself with the company values and model desired behaviors

·         Supervise front office operations during assigned shift including:

§  Maintenance of guest information

§  Maintenance of information about local events

§  Compile occupancy statistics

§  Supervise the use of the public address system

§  Supervise group bookings

§  Assisting with serious complaints


The successful FO supervisor candidate must be able to demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have an excellent communication skill. The successful candidate will also ideally have previous experience of working in a supervisor role ideally within a hotel environment. Previous experience of using Opera Fidelio or another Hotel PMS system is advantageous.
Additional Qualifications:
  • Preferably with a University degree

  • At least two years in Front Office capacity

  • Excellent English skill, both oral and written

  • Proficient in computer operations (Word, Excel and PowerPoint)

  • Presentable and a team player
In return we'll give you a generous financial and benefits package including uniform, free meals on duty, pension scheme, fitness club membership, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
We are an equal opportunities employer.

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