Reservation Agent: Crowne Plaza Duqm


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Front Office, Reservations Agent
Job Level
Do you see yourself as a Reservations Agent at the Crowne Plaza Duqm?
What's your passion?  Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team. 
We are currently seeking to hire
a dynamic Reservations Agent to join our Reservations Team. The
successful candidate will be under the supervision of the Reservations supervisor.

The Location 
Set on an expansive beachfront site 8km from the town center and 600km from Muscat, the hotel offers comprehensive business facilities with interpretation of Omani architecture. This hotel features 213 deluxe rooms and suites overlooking the scenic coastline, fully equipped fitness center with kid’s and adult’s pools, choice for conference and meetings, also features two ballrooms, etc.
Job Role 
As a Reservations Agent you will be responsible for recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately. You will also be responsible for converting enquiries into sales in order to maximize revenue & occupancy. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximize hotel sales. Ability to demonstrate service attributes in
accordance with industry expectations, company standards and ensure to maintain the security
of information relating to customers and personnel in the hotel.

Qualifications and Technical Skills

High school or equivalent preferred. Must speak fluent English. Other languages preferred.
The successful candidate must be able to demonstrate that they can multitask effectively, be enthusiastic and positive in their nature and have an excellent telephone manner. The successful candidate will also ideally have previous experience of working in a reservation agents role ideally within a hotel environment. Previous experience of using a hotel booking system is advantageous.
Remuneration Package

Considering your experience and competency for this particular role we would offer you an attractive basic salary, medical insurance, accommodation and three sumptuous meals a day served at the staff restaurant.

In addition to this we guarantee you performance based career advancement opportunities, job promotions and other incentives and transfers that are not only restricted to our particular brand but any of the other 9 brands of the InterContinental Hotel Group. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the 'room to be yourself’ and the ‘room to grow’.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

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