Front Desk Agent (195557)
Full job details
Are you ready to be a Front Desk Agent at
What's your passion?
Whether you're into tennis, shopping or karaoke, at IHG we're interested in
YOU. At IHG we employ people who apply the same amount of care and passion to
their jobs as they do their hobbies - people who put our guests at the heart of
everything they do. And we're looking for more people like this to join our
friendly and professional team.
Set on 35 acres of lush
palm gardens between the Hajjar Mountains and the sands of the Gulf Coast, this
five-star resort is located in the heart of the city's residential, government
and diplomatic quarter. The hotel's Palm Beach Club offers six floodlit tennis
courts, a 25-metre olympic size pool, a leisure pool, a kid's pool, a fully
equipped gym, sauna, Jacuzzi and easy access to the beach. Local sites of
interest include the Grand Mosque and Amouage Perfume Factory. 6 meeting rooms. Able to accommodate 400 theatre
style, 200 classroom, 700 reception, 450 banquet. Ballroom dimensions: 21 x 30m
with 4m ceiling height. 630 sq.m - divides into 3. Garden view, easy access
from parking area.
to hotel revenues – for example: through up-selling guests to different room
Revenue through booking of Walk In guests at the Front Desk
· At every
possible opportunity promote the hotel’s other businesses such as Food and
Beverage and Recreation Club, with recommendations and In The Know details to
entice a visit.
effective communication with all related departments to ensure a smooth service
trainings according to the monthly training plan as per business requirements
as well as for own personal development
service attributes in accordance with industry expectations and company
o Being attentive to Guests.
o Accurately and promptly fulfilling Guests
o Anticipate Guests needs.
o Maintain a high level of knowledge which
affects the Guest experience.
o Demonstrating a ‘service’ attitude.
o Taking appropriate
action to resolve guest complaints.
and ensures that all room blockings are made in accordance to guest/s
register guests at the Front desk and escorts him/her to the room if the
Guest Relations Agents are unavailable.
different facilities of the hotel and the room.
assistance like wake up call, bags down and transportation requirements.
queries, requests and complaints and sees to it that these are immediately
cards and sees to it that all information given by the guests are
accurate, complete and ensures that all important information and
preferences are noted.
charges are accurate prior to presentation of bill to the guest.
pertinent discounts, inclusions and other charges are properly applied.
transportation service and reminds guest if safety deposit box was used
and / or emptied.
reconfirms mode of settlement.
charges and checks-out room from the system.
fond farewell and offers future booking.
float/house bank is well accounted for.
calls promptly and courteously.
concerns and requests and ensures that the same are acted upon
she is updated or well informed of all daily functions.
and take actions accordingly.
matters when said section is closed.
exchange with utmost care and accuracy.
advances made by guest and ensure that it is settled immediately and
necessary surcharge is being applied.
discrepancies and determines guest’s actual status.
responsibility for conducting themselves in their work so they do not
expose themselves or others to risk.
and implement the relevant sections of the FLS Policy.
recklessly interfering with anything provided in the interests of safety.
assigned by the superiors.
· Train new
team members on Front Desk procedures
other duties as assigned.
Report to Front Office Supervisor or
is directed by property requirements
QUALIFICATIONS AND REQUIREMENTS
degree / higher education qualification / equivalent in Hotel Management/Business
Administration, plus 1 years of Front Office/Guest Service experience in a
luxury hotel. Must speak fluent English. Other languages preferred.
The statements in this job description
are intended to describe the essential nature and level of work being
performed. They are not intended to be ALL responsibilities or qualifications
of the job.