Guest Relation Officer - Chinese Speakers Only

Competitive Salary & Attractive Benefits

Full job details

AYADA Maldives
Job Type
Front Office, Guest Relations Officer
Job Level

Ayada Maldives is searching for potential candidate as a Guest Relation Officer


  • As a Guest Relation Officer, you will serve on the Front Office Team which is the main connection between the guest, the resort, and the various resort departments. A Guest Relation  Officer truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards
  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure an excellent customer service experience
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
  • To deal with guest requests to ensure a comfortable and pleasant stay
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
  • To be responsible for accurate and efficient accounts and guest billing processes
  • To assist in keeping the hotel reception area clean and tidy at all times. 7. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately
  • To ensure that all reservations and cancellations are processed efficiently
  • To keep up to date with room prices and special offers to provide accurate information to guests
  • To report any maintenance, breakage or cleanliness problems to the relevant 
  • To administer the general petty cash system and float in an accurate manner
  • To undertake all training as required (e.g., first aid, health and safety, customer service, Resort general trainings)
  • To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire


  • Regular attendance in conformance with the standards, which may be established by AYADA from time to time, is essential to the successful performance of this position.
  • Employees with irregular attendance will be subject to disciplinary action,up to and including termination of employment
  • Due to nature of the hospitality industry, colleagues may be required to  work varying schedules to reflect the business needs of the resort
  • Upon employment, all colleagues are required to fully comply  with AYADA rules and regulations for the safe and efficient operation of resort facilities
  • Colleagues who violate AYADA  rules and regulations will be subject to
  • Disciplinary action, up to and including termination of employment


  • High School Diploma or Bachelor degree in hotel management
  • Fluent in spoken & written English
  • Proficient in Microsoft Office
  • Good health, well groomed and with high standard of personal appearance and hygiene at all times
  • Physically strong, energetic and dynamic person with a positive and motivated attitude and exercise self-control
  • Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
  • Providing services that are above and beyond for guest satisfaction and retention.
  • Sets a positive example for guest relations


  • Minimum of 1-2 years' of work experience on the same position with a 5* Resort. Maldives experience would be counted as an advantage


  • High quality staff housing with, Gym, Recreation area, Laundry, Staff Beach, Sports Field
  • Annual ticket
  • Meals in the staff  restaurant 
  • 6 day weeks 
  • 30 calendar days annual leave 

                                AYADA MALDIVES

Recognized by the World Travel Awards as Europe's Leading Tourism Development Company; Aydeniz Group introduces its first property in the stunning Gafuu Atoll, Maldives. This exceptional luxury resort features 112 villas with breathtaking views of the Indian Ocean, six outlets offering world-class cuisine, an extensive spa, scuba diving centre and an array of water sports. With superb amenities and impeccable service this 150,000 square meter island is heaven on earth. Ahmet Aydeniz Maldives Pvt. Ltd. has been assigned with the development project of Maguhdhuvaa Island in Ghaafu Dhaalu Atoll of Maldives and has started its organization for a luxury resort project. Ahmet Aydeniz Maldives Pvt Ltd is newly incorporated as an affiliate company of Ahmet Aydeniz Insaat AS (one of the leading construction companies of Turkey, mainly involves in large scale infrastructure projects like dams, roads, airports, irrigation Networks as well as big scales of super structures in Turkey and abroad