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Front Office Manager - Al Qasr - Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates

Full job details

Madinat Jumeirah
UAE - Dubai, United Arab Emirates
Job Type
Front Office, Front Office Manager
Job Level
About Jumeirah

At Jumeirah we are committed to encouraging and developing our colleagues in a world class environment. We value diversity and equal opportunities, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa, and the Middle East.

The Madinat Jumeirah is a magnificent tribute to Dubai's heritage and is styled to resemble an ancient Arabian citadel. With two grand boutique hotels, courtyard summer houses, a traditional souk, Talise Spa, the region's leading conference and banqueting centre, unlimited recreational facilities and the superlative Talise Fitness this combines to make the Madinat Jumeirah the most fascinating Resort in the world.

Al Qasr means 'The Palace' and is the centre-piece of Madinat Jumeirah and is designed to reflect a Sheikh's summer residence. Approached via a tree-lined avenue, adorned with beautifully sculpted Arabian horses, Al Qasr is simply breathtaking - a tribute to age-old architectural styles of majestic elegance.

About the Role

An exciting opportunity has arisen for an experienced Front Office Manager to join the Al Qasr team at the Madinat Jumeirah Resort. The Front Office Manager will be responsible for the entire Front Office operation including the Front Desk, Concierge and Guest Relations, and will ensure a high level of guest satisfaction as well as strong financial results.

The Front Office Manager’s main duties will include:

  • Maintaining high morale and productivity, as well as good communication within the Front Office team and between other departments.
  • Developing colleagues through delegation, empowerment and coaching.
  • Overseeing the maintenance and configuration of the Opera system; ensuring that input standards of profiles and reservations are correct, selling strategies are being followed and the system is “cleaned” from duplicate profiles on a regular basis.
  • Monitoring the level of service provided by the department and ensuring continuous improvement through investigation, analysis and corrective action.
  • Handling customer feedback according to company standards; ensuring complaints are recorded.
  • Working in partnership with Guest Services, Reservations, Sales & Housekeeping to ensure guest’s needs are determined and met in regard to room requirements.
  • Demonstrating commitment to the development and implementation of the QMS system and continual improvement of its effectiveness.
  • Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.
  • Ensuring measurable quality objectives are established and actively participate in the review of these objectives.
  • Ensuring that colleagues are aware of the relevance and importance of their activities, and how they contribute to the department objectives.
  • About You

    In order to be considered for this role, you should have experience in the role of Front Office Manager at a five star luxury hotel and you will ideally have experience gained in the Middle East.

    It is paramount that you work well in a team but are also able to set standards and lead by example at all times.  You must be comfortable working under pressure and must be passionate about providing service to our guests of the highest standard.

    It is also essential that you have excellent command of the English language (spoken and written) and you should be proficient in Microsoft Office applications.

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