Guest Service Agent (Arabic Speaker)

Middle East, Qatar
29 Sep 2016
27 Oct 2016
Job Level

• To provide courteous and efficient service and, where possible, to comply with each and every guest request.

• To greet all guest in a courteous and friendly manner i.e. always with a smile.

• To be able to operate the computer system and maintain computer discipline at all times.

• To sell accommodation in such a manner so as to maximize revenue and occupancy. Always up sell i.e. try to sell the more expensive rooms.

• To assign rooms for arriving guests. Special attention is to be given to repeated guests with special requests.

• To check in guests according to the procedure.

• To handle room keys (Ving Card System) according to the procedures.

• To take room reservation at the counter or on the telephone.

• To work closely with the Housekeeping Department. Inform Housekeeping of early check ins or late checkouts.

• To prepare welcome cards, folders and all relevant materials for FIT guests and groups before their arrival. • To handle all mail, telexes, messages, packages, flowers, gifts and other items for guests.

• To relocate guests to another hotel of the same standard when all our rooms are sold out.

• To verify rooms’ status from Housekeeper's discrepancy report.

• To grant credit and process credit cards according to company policies and procedures.

• To post outlet charges which are not updated to the room accounts as soon as they are received.

• To receive and post to the appropriate folio all cash received in payment of room accounts.

• To have proper records and post to the appropriate folios all payments of room accounts. This includes credit card charges, city ledger charges and cash.

• To assign safety deposit boxes to guests and observe proper procedure on key control as well as entry and release of boxes.

• To carry out foreign currency transactions according to established procedures and policies.

• To checkout guests.

• To be discreet when giving guest's names and room numbers over the counter or in telephone conversations.

• To perform other related duties as assign by the immediate supervisor.