House Quality Manager (Executive Housekeeper)
Can you supervise all house quality coordinators, carry the authority to hire or discharge, plan and assign work assignments, audit and inspects housekeeping personal work assignment, requisition supplies and take care of the budget and budget controlling for the department? Have you established a detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment? Are you capable of resolving customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving losts and found related queries, interviewing and training of associates in house and ground quality areas, storing and retrieving of linen, assuring the financial goals of the department are being met by monitoring and controlling divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services? Are you aware that in the absence of a Laundry Manager, you will also oversee all aspects of laundry operations. If you have answered yes to all of our questions above, you might be our Nikki fit for this role.
Minimum 2 to 3 years in a similar role with a 5 star hotel property. Exceptional communication in local language and English is a must. Good organizational skills are required. Solid knowledge of linen, chemicals and housekeeping as well as laundry operations. The role reports to the Director of Rooms or in the absence to the General Manager/ Hotel Manager.