Reservation Agent at Crowne Plaza Dubai


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Front Office, Reservations Agent
Job Level
Do you see yourself as a Reservation

What's your passion?
Whether you're into scuba diving, golf or dancing the tango, at IHG we're
interested in you. We love people who apply the same amount of passion and
precision to their jobs as they do to their hobbies - people who put our guests
at the heart of everything they do. And we're looking for more people like you
to join our friendly and professional team - people that help us create great
hotels guests love.

Crowne Plaza Dubai is an upscale hotel brand located along the business area of
Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars,
and has one of the largest meeting, conference and banqueting facilities in the

We are looking for reassuring, social,
goal-oriented, dynamic, confident people to join around 700 colleagues who are committed to
maintaining the highest standards of quality and service which define our
company.  We value the passion and enthusiasm of our colleagues, and
encourage you to share your passion when you work with us.

We have an exciting
opportunity for you to join our team as Reservation Agent. You will
complete all reservations in a timely fashion whilst providing a high standard
of customer service to all callers. You will negotiate with caller on an
alternative rate if rate resistance is shown and cross-refer to alternate
property if requested hotel is full.  You have to ensure that all sales
principals are used for every call handled. You will also work to exceed set
individual targets for every call handled and deal with any difficult callers
with a calm and professional approach. You will communicate with the Team
Manager as necessary on any reservation issues that need attention or

You should have at least
one year relevant experience in a similar role in hotels/hospitality
industry. You will bring with you strong interpersonal skills and excellent command of written and spoken English is required. You will
need to be flexible with working hours and having knowledge of OPERA &
HOLIDEX system is preferred.

In return we'll give you
a competitive tax-free financial and benefits package, hotel discounts
worldwide and the chance to work with a great team of people.

You’ll join a team
passionate about delivering memorable experiences that make our guests feel
special, making Crowne Plaza Dubai a great place to work. Most importantly,
we’ll give you Room to be yourself.

So what's your passion?
Please get in touch and tell us how you could bring your individual skills to
IHG.  To find out more about us or any other jobs with IHG please
look at

We are an equal
opportunities employer.

' ' ' '