Guest Service Agent (Arabic Speaker) - Crowne Plaza Abu Dhabi

Abu Dhabi

Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Abu Dhabi
Job Type
Front Office, Front Office Agent
Job Level
At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Join us as a Guest Service Agent in  Crowne Plaza® Abu Dhabi. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can deliver a great guest experience – check in and out guests efficiently, and make sure they have all they need for a great stay.
The Crowne Plaza® Abu Dhabi hotel is located on Hamdan Bin Mohammed Street, at the center of Abu Dhabi's thriving commerce and culture, just 15 minutes from ADNEC and half an hour from Abu Dhabi International Airport. Grand shopping complexes including the World Trade Center Mall and Marina Mall are minutes away. The spectacular curve of the Corniche is even closer, with parks and beaches stretching along the waterfront. Award-winning restaurants and bars, world-class service, comfort and convenience in downtown Abu Dhabi and a foodie destination not to be missed. The Crowne Plaza® Abu Dhabi hotel makes the perfect base for visiting and doing business in this dazzling 21st-century metropolis.
Duties and responsibilities
  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests   

  • Check guests in, issue room keys, provide information on hotel services and room location

  • Ensure required identification is taken from guests at check-in in line with local legislative requirements

  • Answer phones in a prompt and courteous manner

  • Up-sell rooms where possible to maximize hotel revenue

  • Answer, record and process all guest calls, messages, requests, questions or concerns

  • Record guest preferences in the system

  • Check guests out, including resolving any late or disputed charges

  • Accurately process all cash and credit card transactions using established procedures

  • Issue, control and release guest safe-deposit boxes in line with hotel procedures

  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

  • Take action to solve guest problems/complaints using appropriate service recovery guidelines

  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes

  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and requirements
High School diploma /Secondary qualification or equivalent. One year front desk/guest service experience strongly preferred. Proficiency in Opera/Fidelio is preferred but not essential. Some college/university preferred. Must speak fluent English, knowledge of Arabic is an advantage. Be passionate about people and service. Strong communication skills essential when interacting with guests and employees.
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to

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