Front Office Supervisor - TIME Hotels

Al Barsha, Dubai

Full job details

TIME Hotels
Al Barsha, Dubai
Job Type
Front Office, Front Office Agent, Front Office Manager, Guest Relations Manager, Guest Relations Officer, Night Manager
Job Level

Job Description


TIME Hotels is looking for a dynamic customer focused individual to join the Front Office team as a Front Office Supervisor.

The ideal candidate should have a minimum 2 years of experience as a Shift Leader. Should have attended the "Train the Trainer" training session. Experience in Opera is a must. Fluency in English is a must and in Arabic is an added advantage.

Specific Duties and Responsibilities of the selected candidate:

  • Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure. 
  • Maintains effective communication with all related departments to ensure smooth service delivery.
  • Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.
  • Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.
  • Greets guests on their arrival ensuring they feel expected and welcome.
  • Ensures that the guest receives the accommodation he/she is expecting.
  • Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through.
  • Maintain awareness of guest profiles through the Opera guest profile system. 
  • Using Opera Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.
  • Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
  • Ensure long term Guest high balance to be checked twice in a month 
  • Provides currency exchange service. 
  • Balance accounts of day’s business day end of shift.
  • Complies with all laid down systems and procedures.
  • Records all instances of refused business, with reasons for refusal.
  • To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.
  • Checks all shift reports with particular reference to Credit Check Report, Routing.
  • Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.
  • Maintains an up to date back up report during shift.
  • Responsible for pre-shift team brief and end of shift handover.