Reservation Agent


Full job details

AYADA Maldives
Job Type
Front Office, Reservations Agent
Job Level

Ayada Maldives is currently seeking for passionate young and experienced individual to join our vibrant reservation team. A Reservations Agent with Ayada Maldives will work to deliver extraordinary levels of customer service and provide solutions to our guests.

  • Process and confirm guest room reservations made by clients on the phone, letter or fax
  • Input all reservations into the computer, recording all pertinent information and attend to inquiries,
  • complaints and requests regarding reservations
  • Remain up to date with all the promotions in and around the hotel and follow established
    procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Promote and maintain good public relations and endeavors to maximize business
    Maintain an accurate room status at all times
  • Convert reservation sales calls to actual bookings
  • Assist with entering Group Reservation Rooming Lists/housing bureau forms as required
  • Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
  • Blocking guestrooms for incoming reservations based on specific guest requirements
  • All other duties as assigned
  • Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
  • Assist in preparing daily no-show and late cancellation, weekly and monthly reports
  • Assist the Reservation Manager / In charge in managing different booking channels
  • Work with other departments to achieve RevPar and ADR
  • Assist in the coordination of new rate offers including rate building, Allocation building, determining operational flows, communicating offers to the resort community, and testing for deficiencies
  • Inspire the team to achieve maximum revenue potential while maintaining consistently high service standards
  • Lead by example in fostering positive employee relations and demonstrating values
  • Ensure information provided to Guests is accurate and individualized
  • Assist the Reservation Manager / In charge to monitor day-to-day operation ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
  • Ensure a safe environment for our Guests and Colleagues by adhering to the hotel’s Health and Safety policies
  • Coordinate office activities to ensure work updates are consistently maintained and all correspondence promptly handled on the same day received
  • Maintain the PMS & CRS System, ensure all the bookings, rates and market codes are up to date, ensure all key accounts are in profile track, and accurate and communicate with property
  • Finishing the tasks on same day and ensure smooth shift changes with proper pass-on to the next shift
  • Show complete product knowledge, understand rate structure and apply rate management
    Maintain established filing system for all correspondence and collate reports as required by Reservations Supervisor or Manager


  • Regular attendance in conformance with the standards, which may be established by AYADA from time to time, is essential to the successful performance of this position.
  • Employees with irregular attendance will be subject to disciplinary action,
  • up to and including termination of employment
  • Due to nature of the hospitality industry, colleagues may be required to  work varying schedules to reflect the business needs of the resort
  • Upon employment, all colleagues are required to fully comply  with AYADA rules and regulations for the safe and efficient operation of resort facilities
  • Colleagues who violate AYADA  rules and regulations will be subject to
  • disciplinary action, up to and including termination of employment
  • Qualifications:  
  • High School Diploma or Bachelor degree in hotel management
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Proficient in Microsoft Office
  • Good health, well groomed and with high standard of personal appearance and hygiene at all times
  • Physically strong, energetic and dynamic person with a positive and motivated attitude and exercise self-control
  • Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
  • Providing services that are above and beyond for guest satisfaction and retention.
  • Sets a positive example for guest relations


  • Minimum of 1-2 years' of work experience on the same position with a 5* Resort. Maldives experience would be counted as an advantage
  • Fluent in spoken & written English 


  • High quality staff housing with, Gym, Recreation area,Laundry, Staff Beach, Sports Field
  • Annual ticket
  • Meals in the staff  restaurant 
  • 6 day weeks 
  • 30 calendar days annual leave 


Recognized by the World Travel Awards as Europe's Leading Tourism Development Company; Aydeniz Group introduces its first property in the stunning Gafuu Atoll, Maldives. This exceptional luxury resort features 112 villas with breathtaking views of the Indian Ocean, six outlets offering world-class cuisine, an extensive spa, scuba diving centre and an array of water sports. With superb amenities and impeccable service this 150,000 square meter island is heaven on earth. Ahmet Aydeniz Maldives Pvt. Ltd. has been assigned with the development project of Maguhdhuvaa Island in Ghaafu Dhaalu Atoll of Maldives and has started its organization for a luxury resort project. Ahmet Aydeniz Maldives Pvt Ltd is newly incorporated as an affiliate company of Ahmet Aydeniz Insaat AS (one of the leading construction companies of Turkey, mainly involves in large scale infrastructure projects like dams, roads, airports, irrigation Networks as well as big scales of super structures in Turkey and abroad