Lifestyle Butler - Chinese Speakers Only


Full job details

AYADA Maldives
Job Type
Front Office, Concierge
Job Level


  • Meeting with FOM on a daily basis in order to follow up on outstanding issues and for updates of the daily undertakings.
  • Communicate and liaise with FOM on a daily basis to ensure an efficient operation of the Butler services.
  • Update guest information and other guest profile details in Opera.
  • To assure a smooth operations with the highest standards of service to the guests.
  • To ensure cost effective means of operations and assist in effective organization of the department.
  • To ensure the highest level of profitability of the department.
  • To identify problem areas as identified by guest feed-back and take corrective measures
  • To control and maintain efficient organization and work methods of the department.
  • Performs any other job as assigned by the FOM
  • Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.
  • Organizes Rota, hours owing and overtime to suit the needs of the Butlers.
  • Liaises closely with Front desk team to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
  • Listens to employee grievances and/or feedback and brings them to the attention of the FOM
  • Gives feedback of employees work performance to the FOM.
  • Be able to manage, train and develop a professional staff.
  • Available on all shifts as needed.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Making final checks of the Villa before arrival of the guest and report and defects to respective departments.
  • Meeting and receiving guests in reception and guarantee for excellent arrival experience.
  • To make sure that guest history is up-to-date and all information is entered in guest history.
  • Meet the guests at least twice a day.
  • Assisting food and beverage outlets when arranging special meals and or celebrations to guests if needed.
  • To be up-to-date with information on tours, sightseeing and points of general interest, F&B opening hours, special dining moments and reservation requirements and make the necessary bookings when requested.
  • To ensure that all guests are made fully aware of the services and facilities available to them.
  • Promoting excursions and making arrangements for guest activities and excursions such as picnics, water sports, diving etc.
  • Courteously bringing back guest comments and feedback forms from guests.
  • Handle guest complaints and provide assistance to guest’s special request whenever required. Make sure all is logged in Opera.
  • Propose new ideas and suggestions for the improvement of Butler concept.
  • Assume daily duties as assigned by FOM or his designee.
  • Selling and up selling in order to achieve the departmental budgets.
  • Provide medical assistance on emergencies for guests, and liaise with FOM to outsource assistance if required.
  • Taking immediate action and assist guests in cases of fire and hazard.
  • To be knowledgeable about AYADA Maldives SOP and be able to give information about the Resort.
  • Create new SOPs when it is required.
  • To conduct resort site inspections when directed.
  • Attend to daily briefings and weekly briefings, and suggest productive comments and ideas for the improvement of the services.
  • Attend social responsibility and environmental activities organized by the resort.
  • Attend to training sessions as requested by FOM.
  • To assist other Front Office sections when required.
  • Guarantee the tidiness and cleanliness of buggies.
  • Be conversant with the Front Office computer system.
  • Cooperate with the staff from all departments, in particular Housekeeping, Accounting, Reservations and F&B.
  • Performs any other job as assigned by the FOM
  • To carry out any other duties / projects as directed by management.
  • Laws, Regulations and Policies
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety.
  • Security, Health and Safety
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • To undertake training as and when requested to all butlers.
  • To understand and strictly adhere to the Resort’s Employee rules & regulations.
  • To report for duty punctually wearing the correct uniform and name tag at all times.


  • Regular attendance in conformance with the standards, which may be established by AYADA from time to time, is essential to the successful performance of this position.
  • Employees with irregular attendance will be subject to disciplinary action,
  • up to and including termination of employment
  • Due to nature of the hospitality industry, colleagues may be required to  work varying schedules to reflect the business needs of the resort
  • Upon employment, all colleagues are required to fully comply  with AYADA rules and regulations for the safe and efficient operation of resort facilities
  • Colleagues who violate AYADA  rules and regulations will be subject to
  • disciplinary action, up to and including termination of employment


  • High School Diploma or Bachelor degree in hotel management
  • Fluent in spoken & written English
  • Fluent in Chinese
  • Proficient in Microsoft Office
  • Good health, well groomed and with high standard of personal appearance and hygiene at all times
  • Physically strong, energetic and dynamic person with a positive and motivated attitude and exercise self-control
  • Self-motivated, hard-working, sensible, able to work under pressure, pleasant, responsible, independent, initiative, outgoing personality and ability to communicate with people at all levels
  • Providing services that are above and beyond for guest satisfaction and retention.
  • Sets a positive example for guest relations


  • High quality staff housing with, Gym, Recreation area, Laundry, Staff Beach, Sports Field
  • Annual ticket
  • Meals in the staff  restaurant 
  • 6 day weeks 
  • 30 calendar days annual leave 



Recognized by the World Travel Awards as Europe's Leading Tourism Development Company; Aydeniz Group introduces its first property in the stunning Gafuu Atoll, Maldives. This exceptional luxury resort features 112 villas with breathtaking views of the Indian Ocean, six outlets offering world-class cuisine, an extensive spa, scuba diving centre and an array of water sports. With superb amenities and impeccable service this 150,000 square meter island is heaven on earth. Ahmet Aydeniz Maldives Pvt. Ltd. has been assigned with the development project of Maguhdhuvaa Island in Ghaafu Dhaalu Atoll of Maldives and has started its organization for a luxury resort project. Ahmet Aydeniz Maldives Pvt Ltd is newly incorporated as an affiliate company of Ahmet Aydeniz Insaat AS (one of the leading construction companies of Turkey, mainly involves in large scale infrastructure projects like dams, roads, airports, irrigation Networks as well as big scales of super structures in Turkey and abroad