test header

Swiss Service Operator (Al Maqam)

Saudi Arabia - Mecca

Full job details

Recruiter
Swissôtel Makkah, Saudi Arabia
Posted
22/09/2016
Ref
SMK00859
Location
Saudi Arabia - Mecca
Job Type
Front Office, Guest Relations Officer
Sector
Hotel
Job Level
Non-Management
 
Swiss Service Operator (Al Maqam) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    

  “a passion for perfection”

 

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

 

We invite you to be part of the dynamic Swiss Services team as

 

Swiss Service Agent

 

For the following department:

 

Front Office – Swiss Service

 

Summary of Responsibilities:

  • The main responsibilities and tasks of this position are as listed below, but not limited to these:
  • Provide and dispatch immediate actions to all guest concerns.
  • Ensure follow-up of action is completed with-in the quoted time.
  • Work with related departments to ensure efficiency in meeting guests needs.
  • Promotes hotel services and amenities to encourage an exceptional resort experience.

  • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
  • Able to contribute to a team environment by assisting co-workers in all departments related to the call center.   And ensuring the attention to detail is recorded with each guest’s issue.
  • Handling all wakeup call requests 24/7
  • Handling the main hotel Fax 24/7
  • Handling   emergency call’s and calling the hotel doctor   when needed 24/7

 

 

Qualifications:

 

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

 

  • Previous experience as a Telephone Operator an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

If you feel you are ready for your next professional challenge, send us your application today

http://www.swissotel.com/EN/Careers/RECRUITMENT/join us.htm

 

Swissôtel is an Equal Opportunity Employer

    Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   11.Oct.2016, 4:59:00 AM Job Number:   SMK00859
Img1 Img2 Img3 Img4