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Swiss Service Supervisor (Al Maqam)

Saudi Arabia - Mecca

Full job details

Swissôtel Makkah, Saudi Arabia
Saudi Arabia - Mecca
Job Type
Housekeeping, Housekeeping Attendant
Job Level
Swiss Service Supervisor (Al Maqam) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    


“a passion for perfection”


Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.


We invite you to be part of the dynamic Housekeeping team as


Swiss Service Supervisor


For the following department:


Front Office - Swiss Service


Summary of Responsibilities:


The main responsibilities and tasks of this position are as listed below, but not limited to these:


·          Provide and dispatch immediate actions to all guest concerns.

·          Ensures that all Service & Operational Procedures is adhered.

·          Monitoring colleagues’ performance and dealing with employees’ grievances and problems. Coaching them and taking the corrective actions when necessary

·          Direct staff in maintaining clean, tidy and an organized work area

·          Responsible to balance operational, administrative and employee needs.

·          Thorough knowledge of emergency procedures and general crisis situation procedures

·          Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.

·            Responsible for ensuring consistency in exceeding guest service expectations

·          Participate in the monthly communication meetings.

·          Look after the store inventory.

·          Ensure follow-up of action is completed with-in the quoted time.

·          Work with related departments to ensure efficiency in meeting guests needs.

·          Promotes hotel services and amenities to encourage an exceptional resort experience.

·          Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.

·          Able to contribute to a team environment by assisting co-workers in all departments related to the call center.   And ensuring the attention to detail is recorded with each guest’s issue.

·          Handling all wakeup call requests 24/7

·          Handling the main hotel Fax 24/7

·          Handling   emergency call’s and calling the hotel doctor   when needed 24/7





We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:


  • Previous experience as a Telephone Operator an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.


If you feel you are ready for your next professional challenge, send us your application today

http://www.swissotel.com/EN/Careers/RECRUITMENT/join us.htm


Swissôtel is an Equal Opportunity Employer


    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   11.Oct.2016, 4:59:00 AM Job Number:   SMK00856
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