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Front Office Shift Leader (Al Maqam)

Saudi Arabia - Mecca

Full job details

Recruiter
Swissôtel Makkah, Saudi Arabia
Posted
22/09/2016
Ref
SMK00862
Location
Saudi Arabia - Mecca
Job Type
Front Office, Front Office Manager
Sector
Hotel
Job Level
Management
 
Front Office Shift Leader (Al Maqam) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    

“a passion for perfection”

  

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

      

Front Office Shift Leader

  

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To lead the Front Office team in the respective shift in all aspects of the department and ensure service standards are followed
  • To maximize revenues by upselling and following budget guidelines
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • Be fully competent in all reception and cashier duties
  • To balance operational and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
 

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous experience in a leadership or supervisory role an asset
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today.
 

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   11.Oct.2016, 4:59:00 AM Job Number:   SMK00862
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