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Front Office Supervisor (Al Maqam)

Saudi Arabia - Mecca

Full job details

Recruiter
Swissôtel Makkah, Saudi Arabia
Posted
22/09/2016
Ref
SMK00861
Location
Saudi Arabia - Mecca
Job Type
Front Office, Front Office Manager
Sector
Hotel
Job Level
Management
 
Front Office Supervisor (Al Maqam) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular     “a passion for perfection”   Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.   We invite you to be part of the dynamic Front Office team as   Front Office Supervisor  

Responsibilities:

To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.   Main duties :
  • Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
  • Greet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity 
  • Register and room all arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programs
  • Attend to guest’s complaints, inquiries and requests in a timely and courteous manner
  • Is familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Raffles Hotels
  • Perform the audit balances and prepare all works for audit in an orderly fashion
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure that the front desk work area is kept clean and in an orderly state at all times
  • Conducts shift briefings to communicate hotel activities and operational requirements a

 

Personal Attributes:

  • Good written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
  OCCUPATIONAL HEALTH & SAFETY: To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.  

Qualifications:

 

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:  

  • Previous customer related experience an asset
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

If you feel you are ready for your next professional challenge, send us your application today

http://www.swissotel.com/EN/Careers/RECRUITMENT/join us.htm

 

Swissôtel is an Equal Opportunity Employer

 

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   11.Oct.2016, 4:59:00 AM Job Number:   SMK00861
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