Assistant Front Office Manager(Al Maqam)
Full job details
“a passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.
Swissotel Makkah description :
Swissotel Makkah is Swissotel’s first hotel to open in Saudi Arabia . The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Housekeeping team as
Assistant Front Office Manager
For the following department:
DUTIES AND RESPONSIBILITIES:
Supervision and control of the Front Office operation
Responsible for receptionists
Duties include meeting and greeting guests ensuring the highest standards of guest care and attention are withheld
Co-ordination with the Housekeeping department, Concierge and Reservations, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner in the absence of the Front Office Manager
Respond to guest inquiries and coordinate special arrangements and requests from other departments
Accomplishes front office human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Achieves front office operational objectives by contributing information and analysis to hotel strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality-service, and guest-service standards; identifying and resolving problems; completing audits; determining front office system improvements; implementing change
Resolves guest dissatisfactions by planning and directing the receipt; investigation, evaluation, and settling of complaints; following-up with guests; personally resolving difficult situations
Assumes responsibilities of Manager on Duty
Cooperation in all front office tasks
OCCUPATIONAL HEALTH & SAFETY:
To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
Qualifications: We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
- Previous customer related experience an asset
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times