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Assistant Outlet Manager ( Al Maqam)

Saudi Arabia - Mecca

Full job details

Swissôtel Makkah, Saudi Arabia
Saudi Arabia - Mecca
Job Type
Food & Beverage, Food & Beverage Manager
Job Level
Assistant Outlet Manager ( Al Maqam) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular       “a passion for perfection”   Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.   Restaurant – Assistant Restaurant Manager   For the following department:   Food & Beverage Service   Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to the following:  
  • Assist the All Day Dinning Manager in day to day running of the outlet.
  • Ensuring Achievement of financial results and guest satisfaction.
  • Takes Initiatives to aid with the continued development of the Swissôtel Makkah positioning as a leader in Food & Beverage service and as a Food and Beverage destination.
  • Ongoing control and enhancement of quality standards and guest service.
  • Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.
  • Ensuring that All Day Dinning maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.
  • Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions.
  • Control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipments, Grooming Standards, Updating all Colleague Logs/ Files.
  • Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
  • Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.
  • Ensuring profitability and controlling of costs.
  • Ensure Guests’ satisfaction and handle all feedback accordingly.
  • To be able to give training to team members e.g. beverage training, service training.
  • To be able to build and maintain the team morale. Handling each team member as individuals accordingly.
  • Evaluate operations and implement improvements.
  • Ensuring proper execution of food promotions.
  Main Daily Duties:
  • To manage daily reservations. Anticipate volume of business taking into consideration occupancy of hotel etc.
  • To manage guest’s satisfaction and build rapport.
  • Assign daily responsibilities to respective team members.
  • Checking and supervision of daily job performance of team members.
  • Ensure that proper grooming is adhered.
  • Ensure that all financial and cashiering policies and procedures are being followed.
  • Ensure that the daily hygiene and proper sanitation of the outlet is adhered.
  • Ensure that proper communication is being disseminated.
        • Minimum one year experience as Assistant Manager in a fast paced, high quality and successful F&B operation.
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
  • Entrepreneurial thinking and analytical business thinking required.
  • Proficient in the English language (verbal & written), second language is an asset.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be flexible in terms of working hours.
  • Must be computer literate and analytical.
  • Language proficiency (spoken and written in Arabic & English)
  Physical aspects of the position include but are not limited to the following: 
  • Constant standing and walking throughout shift
  Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.       Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Closing Date :   30.Sep.2016, 4:59:00 AM Job Number:   SMK00873
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