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Concierge Agent (Al Maqam)

Saudi Arabia - Mecca

Full job details

Recruiter
Swissôtel Makkah, Saudi Arabia
Posted
22/09/2016
Ref
SMK00801
Location
Saudi Arabia - Mecca
Job Type
Front Office, Concierge
Sector
Hotel
Job Level
Non-Management
 
Concierge Agent (Al Maqam) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    

“a passion for perfection”

  

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

  

 

Concierge Agent

  

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  

  • To consistently offer professional, friendly and engaging service
  • To assist guests with mail, messages, and any plans or arrangements they require
  • To assist with any plans or arrangements the guest intends to make during their stay
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
 

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

   

  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Physical Aspects of Position: 

Physical aspects of the position include but are not limited to the following: 

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

   

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today.
 


    Job Level :   Colleague Schedule :   Full-time Shift :   Day Job Closing Date :   26.Sep.2016, 4:59:00 AM Job Number:   SMK00801
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