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Spa Therapist

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
22/09/2016
Ref
10158
Location
United Arab Emirates - Abu Dhabi
Job Type
Leisure, Spa Therapist
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

 

OVERVIEW/BASIC FUNCTION:

Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.
 

RESPONSIBILITIES:

 

  • Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
  • Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
  • Be familiar with all hotel/spa packages, promotions, prices and rates.
  • Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
  • Perform opening procedures.
  • Maintain inventory products.
  • Schedule guest appointments.
  • Verify medical releases from guests with applicable medical conditions.
  •  Conduct appointments according to guest’s comfort and desire.  Follow service protocol.
  • Follow draping procedures.
  • Prepare guest consultation.  Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
  • Sanitize implements.
  • Sell/promote merchandise.
  • Complete required post- treatment documents.
  • Follow dirty linen procedures and room set up.
  •  Handle emergency procedures and report any accidents to your manager and security.
  • Close station.
  • Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
  • Fill out necessary commission report at the end of each day.
  • Follow established standard guideline for massage/treatment procedures.
  • All other duties as required.

 

QUALIFICATIONS:

 

  • Experience:                         Minimum 2 years’ esthetics/ massage experience in a luxury spa environment,

                                    preferably within a luxury hotel.

 

  • Education:                          High school diploma.  Diploma or degree in a related field. Esthetic Certification from

                                          the Cosmetology Association of BC. CPR certified.

 

  • General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 

  • Technical Skills:                   Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of SpaSoft is an asset.
  •  

    ·         Language:                           Required to speak, read and write English.  Additional language is an asset
     

    • Physical Requirements:         Must be able to endure various physical movements throughout the work areas, reach

    up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.