Front Office Agent

Location
Saudi Arabia - Mecca
Posted
22 Sep 2016
Closes
20 Oct 2016
Ref
RMH00315
Sector
Hotel
Job Level
Non-Management
Front Office Agent Primary Location :   Kingdom of Saudi Arabia-Makkah-Raffles Makkah Palace Employee Status :   Regular    

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

 

Hotel Description - Insert brief overview of the hotel or department ( 3 - 4 sentences)

 

If you are looking for a dynamic environment for growth, please join us as :

 

Reception Agent

 

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following: 


• To consistently provide thoughtful, caring and sincere service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

 

Qualifications:

• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

    Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   05.Oct.2016, 4:59:00 AM Job Number:   RMH00315