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Front Office Manager (Arabic Speaker)

United Arab Emirates - Dubai

Full job details

Recruiter
Raffles Dubai
Posted
22/09/2016
Ref
RDB01257
Location
United Arab Emirates - Dubai
Job Type
Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 
Front Office Manager (Arabic Speaker) Primary Location :   United Arab Emirates-Dubai-Raffles Dubai Employee Status :   Regular    

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

 

 

If you are looking for a dynamic environment for growth, please join us as :

 

Front Office Manager

 

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following: 


• To consistently provide thoughtful, caring and sincere service
• To lead and manage all aspects of the Front Office department and ensure all service standards are followed
• To maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• To handle Guest concerns and react quickly, logging and notifying proper areas
• To conduct regularly scheduled departmental meeting
• To manage the departmental budget
• To balance operational, administrative and Colleague needs
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

 

 

Qualifications:

• Previous leadership experience required
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 
• Frequent standing, walking and sitting throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   Ongoing Job Number:   RDB01257
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