Reception Host

Location
Maldives
Posted
22 Sep 2016
Closes
26 Sep 2016
Job Type
Finance, Cashier
Sector
Hotel
Job Level
Non-Management

Reception Host is responsible to provide fast, efficient and courteous service at all times to guests. He/She makes sure that the daily duties of the Reception are carried out and deals with all guest queries by providing accurate information and proper follow up.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

 

     1.General

  • At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Constance Halaveli service philosophy  
  • To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests 
  • At all times exhibit good posture and an elegant demeanor, and  speak in a polite and attentive manner
  • Always address the guests with their name, keeping eye contact and smiling
  • At all times take ownership of guests request and do not refer guests elsewhere
  • At all times adhere to the grooming and etiquette standards of the resort
  • Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues  
  • Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated. 
  • Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aid  standards , through trainings
  • Attend all the training that you are assigned to within your department or on a resort level

 

     2.Work Duties:

  • To be knowledgeable of all resort facilities and of booking procedures for restaurants, excursions and private functions
  • To be able to provide resort arrival information
  • To be able to assist GRO, Porters and TO when necessary and if required by Host Supervisor, GRM, AFOM or FOM   
  • To organize reception counters at beginning of each shift with necessary supporting documents and resort information
  • To be familiar with all Constance Halaveli Resort Front Office procedures and standards, and act accordingly
  • To be familiar with all WISH functions necessary for daily Front Office tasks
  • The ability to use correctly all cashier functions (as per cashier training list signed off) 
  • To be able to maintain the sufficient cash float in a proper manner
  • To be familiar with all resort rates
  • To be able to take reservation requests in case of absence of Reservation Coordinator
  • To be familiar with all room types, VIP levels and amenities
  • To be able to understand TMA list and basics of TMA operation as necessary for daily Reception tasks    
  • To be able to read and understand reservation summary, complimentary forms and vouchers 
  • To have basic knowledge of airlines and ticket handling procedures
  • To be able to follow up on guest lost luggage situations
  • To be able to organize all resort arrivals and departures according to the established procedures
  • To maintain Reception area and back office cleanliness at all times
  • To be able to handle room moves, back to back arrival rooms and 1200 check outs without delay and according to the established procedures 
  • To be able to prepare back to back and room move list
  • To follow up of daily traces
  • To be able to complete BED TAX report on daily basis
  • To strictly follow billing instructions mentioned in reservation summary, COMP forms or check out alerts
  • To be able to use key system
  • To be familiar with “safety box open in guest room” procedure
  • To be able to drive the resort buggies as per standard
  • To continually keep Lotus calendar updated in order to be able to follow up on guest requests and organize desk operation
  • Ensure that guest bills are delivered to them accurately and the evening before departure
  • Ensure that guest messages, faxes and parcels are delivered through the Porters or through Reception Host if necessary